Technical Product Manager, Phorest
Platform Teams
+ Employee Share Purchase Scheme
Salon management solution
Job no longer available
Salon management solution
201-500 employees
Job no longer available
+ Employee Share Purchase Scheme
201-500 employees
Company mission
To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.
Role
Who you are
- 2+ years of Product Management experience in software development
- Technically minded, a software engineering background is helpful but not required
- Proven ability to work with stakeholders in order to understand complex business problems and propose potential solutions
- Experience leading cross-functional teams to deliver business outcomes
- Proven ability to manage senior stakeholders independently, ensuring support and building trust
- Clear communication skills that promote collaboration and clarity, articulating important details and messaging appropriately for different audiences
- Comfortable interacting with clients, as well as existing and potential brand partners
- Experience in assessing risk vs. reward when making product recommendations and decisions
- Experience with usage data and identifying points for improvement
- A can-do attitude with a growth mindset and eagerness to learn
- Ability to thrive in an ambiguous environment with a high degree of autonomy
What the job involves
- We are seeking a highly motivated and experienced Technical Product Manager to work with our platform teams - Integrations and Business Systems
- As part of the Integrations Team, you’ll be responsible for the Phorest platform, enabling developers to build useful, creative integrations that deliver value to our clients and drive business growth, supporting both third party consumers of the Phorest APIs and directly integrating with the APIs of others
- This role will also provide support to the Business Systems team who are responsible for internal platform improvements that are driven by the needs of the business and internal systems stakeholders
- You will work with a newly formed, highly skilled and growing team, working on high impact projects such as billing system improvements and providing quality data to our internal CX teams and ensuring data integrity across systems and the platform
- Contribute to and refine the strategic product roadmap for integrations and our public developer API in collaboration with corresponding Product Design and Engineering Leads, working on mid-term goals with a 3-9 month horizon
- Collaboratively work with the Business Systems team, shaping the vision and direction of our internal platform, driving improvements and features to streamline processes, enhance data accessibility and serve insights for our staff to grow and support our clients
- Identify and propose new initiatives with minimal guidance and work independently to achieve the defined goals
- Actively meet with clients to stay current on market trends and understand their needs and how salons operate, as well as internal stakeholders
- Utilise insights from customer visits, user/market research, and competitor analysis to propose feature enhancements or new functionality
- Define product KPIs and monitor mid-term impacts, being accountable for the business impact of your products and steady-state product performance monitoring
- Use qualitative and quantitative data to identify problems and opportunities, summarizing core issues and making data-driven recommendations
- Clearly communicate the value proposition, impact, and strategic fit of your product to various audiences, including teams, business stakeholders, and clients
- Work with Product and Development teams, as well as other departments in the company, in business critical strategic initiatives which your teams drive
Our take
Annually, significant financial losses plague salons and health spas due to both no-show appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.
Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70% - an extremely valuable offering.
From its inception, Phorest has consistently evolved and broadened its platform, adding features for staffing management, inventory control and strategic marketing. It has also secured funding which has enabled it to confidently vie with international contenders like Zenoti and Booker on the global stage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$12m
LATE VC
Jun 2018
$23.4m
GROWTH EQUITY VC
Total funding: $37m
Company benefits
- Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
- We help you travel by providing a bike to work scheme as well as tax saver transport tickets
- We care for your family and provide Enhanced Maternity and Paternity benefits
- We grow our own timber! We provide a great learning environment including an extensive onboarding program
- Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
- We don't believe in formal dress codes. We prefer causal things
Company HQ
North City, Dublin, Ireland
Leadership
Ronan Perceval
(Co-Founder & CEO)Previously worked in hair salons, and also co-founded Demonware.
Jamie Myerscough
(Co-Founder & Director)Previously served as Phorest's CEO and Sales Director. Is currently CEO of Educogym.
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