Customer Success Manager, YOOBIC
Digital workplace platform for frontline teams
Be an early applicant
Digital workplace platform for frontline teams
201-500 employees
Be an early applicant
201-500 employees
Company mission
to transform the future of work for frontline employees!
Role
Who you are
- The Strategic CSM. You have strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS, ideally with enterprise or strategic clients
- Or the Retail Expert. You bring deep experience from retail operations, VM, or frontline communications and know how stores really work
- The Relationship Builder. You are confident, client facing, and comfortable managing senior stakeholders
- The Data Led Thinker. You use data, KPIs, and insights to guide conversations and influence outcomes
- The Owner. You take initiative, move fast, and feel accountable for results
- The Problem Solver. You thrive in complexity, adapt quickly, and find solutions in ambiguous situations
- The Operator. You prioritise well, manage competing demands, and stay organised
- Based in NY
Desirable
- Previous experience with YOOBIC or similar frontline platforms
- Experience working in international, multi market environments
- A strong outcomes mindset. You focus on objectives, impact, and speed to value
What the job involves
- As a Customer Success Manager at YOOBIC, you own the long term success of some of our most strategic clients. You are accountable for adoption, value realization, and retention. You act as a trusted advisor to senior stakeholders and a strong internal voice for the customer
- Strategic Ownership. You do not just manage relationships. You shape strategy, influence outcomes, and drive long term success for complex enterprise clients
- Executive Exposure. You partner with senior client stakeholders and lead high stakes QBRs focused on value, ROI, and operational impact
- Business Impact. Your work directly affects customer retention, expansion, and YOOBIC’s growth across key accounts
- Own Strategic Client Relationships. Manage and grow relationships with senior stakeholders across YOOBIC’s largest and most complex clients
- Drive Adoption and Value. Ensure customers fully adopt the platform and realise measurable business outcomes
- Lead Executive Reviews. Run Quarterly Business Reviews and Operational Reviews that align YOOBIC to client objectives and long term strategy
- Act as a Trusted Advisor. Guide clients on best practice, operating models, and change management to maximise value
- Spot Risk and Opportunity Early. Identify potential challenges, unblock issues, and surface opportunities to improve performance and efficiency
- Use Data to Influence Decisions. Leverage YOOBIC data, KPIs, and client metrics to support decision making and prove impact
- Partner Cross Functionally. Work closely with Sales, Account Management, Product, and Support to deliver a joined up customer experience
- Influence Product Direction. Partner with Product teams to feed market insight and client needs into the product roadmap
- Raise the Bar on Customer Success. Share best practices globally and help evolve how we operate as a Customer Success organisation
Application process
- Please note: This role is part of our ongoing hiring for our Customer Success team. We review applications regularly to build a strong pipeline of future talent
Our take
In a similar way to how Slack enables communication and task management in computer-based jobs, YOOBIC’s platform is tailored towards the front-line, deskless workforce. Beyond communication through its news feed and chat features, it also caters to HR and mobile-driven training, as well as task and inventory management.
YOOBIC is one of a number of startups targeting this underserved space, which accounts for around 80% of the global workforce. Though there’s plenty of competition from the likes of Crew and ServiceMax, YOOBIC has grown to operate in almost one hundred countries for some of the world’s biggest brands, including Puma, Boots, Mazda, Domino’s, Vans, and Peloton.
With good funding at its back, YOOBIC's intention is to continue its rapid international expansion while adding more industry-specific features to its product stack. Its solutions are held in high regard, having won numerous awards in the past, with the company's most recent accolade being its ranking as the 20th fastest-growing UK tech company by the 2023 E2E Tech 100 list.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$50m
SERIES C
Jun 2018
$25m
SERIES B
Total funding: $80.3m
Company benefits
- A dynamic environment
- A team of seasoned pro’s
- Continuous growth and learning
- An open feedback culture
- Lots of room for your own initiatives and ideas
- Transparency on results and strategy
- 'Open door' policy with our leadership team
- Team spirit and dedication
- Recognition and rewards for hard work
- Personalised healthcare and well-being resources
- Mental health support
- Online workouts
- Flexible working environment (role dependant)
Company HQ
Midtown South, New York, NY
Leadership
Fabrice Haiat
(Co-Founder & CEO)Prior to co-founding YOOBIC in 2013, they spent 13 years as CEO of real estate eco-performance company Vizelia (acquired by Schneider Electric in 2011). Joined Schneider post-acquisition for a two year spell as VP of Global Sales, then Director of Energy Management Services.
Avi Haiat
(Co-Founder & Co-Founder)Co-founded and was CTO of Vizelia alongside Fabrice Haiat, before spending two years heading up R&D at Schneider Electric after the company's acquisition.
Gilles Haiat
(Head of Research)Served as Head of Research alongside brothers Avi and Fabrice at Vizelia until Schneider Electric bought the company in 2011, then joined Schneideras a Software Architect before co-founding YOOBIC.
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