Customer Success Manager, Welcome to the Jungle (formerly Otta)
£52-66k
OTE
£45-53k
BASE
2+ days a week in office (Hybrid, flexible working from our Old Street Office)
Matching candidates to relevant jobs at exciting companies. Formerly Otta.
Job no longer available
Matching candidates to relevant jobs at exciting companies. Formerly Otta.
201-500 employees
Job no longer available
£52-66k
OTE
£45-53k
BASE
2+ days a week in office (Hybrid, flexible working from our Old Street Office)
201-500 employees
Company mission
To give work a more sustainable place in our lives.
Role
Who you are
- You have experience working as a fullstack Customer Success Manager, ideally in a start-up/scale-up environment
- You’re a creative problem solver, with experience owning the full customer lifecycle, including effective onboarding, driving product adoption and creating champions
- You enjoy building strategic and long-term relationships with various stakeholders, including decision makers and the direct users of the platform
- You have experience acting as a strategic advisor to your customers and are confident with challenging complex customers and organisations, with the ability to influence their decisions and workflows
- You are confident working in an ambiguous environment where there are not fully developed processes and frameworks
Desirable
- Recruitment: You have an eagerness to learn about the recruitment industry, and are excited by Otta's mission to become the world's career champion
- Coaching: You should have the experience and openness to regularly support, coach and jump on calls with your peers. You will be comfortable giving and receiving feedback within your team and the wider business
What the job involves
- You will be managing a portfolio of ~50+ SMB and Large companies on our paid offering, building strong relationships with ~150+ stakeholders
- Your days will be varied and your time split between onboarding new customers and users, proactively reaching out to new and existing stakeholders and holding review calls. Your main goal will be to understand their strategic priorities and create plans to deliver on your company’s goals
- You will also be responsible for renewing contracts within your book of business, working to a set NRR target. You will be measured on upsell alongside customer health
- You’ll be spending time in multiple tools to build context and provide actionable insights to help companies improve their performance on Otta. The overall goal is to deliver value over time and grow your portfolio
- You'll contribute to our feedback loop, and work with colleagues across the business to help build the best possible product and strategy
Application process
- Exploratory call with Claudia (People Partner) and Lauren (Customer Success Lead) to understand your motivations and what energises you (30 minutes)
- Skills interview with Ben (Customer Success Manager) and Lauren (45 minutes)
- Scenario based interview with Naveeth (Senior Customer Success Manager) and Nadia (Customer Success Manager) This will involve discussing a few scenarios to gain a sense of how you'd approach day-to-day commercial situations and problems (45 minutes)
- Final Values Interview with Caroline (Country Manager) (30 minutes)
Salary benchmarks
Our take
Looking for a job is a frustrating experience. It’s incredibly hard to find a good match. Job adverts lack useful information like salary and diversity data. Companies sometimes never respond. Welcome to the Jungle aims to make finding a job in tech less soul crushing.
In January 2024, Otta merged with Welcome to the Jungle. Our ambition is to become a global leader in the world of work, and help candidates and companies find each other through our job matching, recruiter solutions including employer brand, and media.
Welcome to the Jungle believes in a future of work based on the power of matching and is obsessed with helping people find exciting and meaningful work.
Caroline Fischer
UK Country Manager
Meet the team
7 people
Ben Rodell, Senior Customer Success Manager
Our mission
Help customers realise maximum value by forming long-term partnerships, sharing best practices and helping them achieve their hiring goals.Insights
Few candidates hear
back within 2 weeks
60% female employees
280% employee growth in 12 months
Company
Employee endorsements
Inspiring mission
"We've all had terrible experiences when trying to find a new role - it's at best tolerable and at worst utterly soul destroying. Because of Otta's..."
Funding (last 2 of 4 rounds)
Jan 2023
$54m
SERIES C
Oct 2019
$22.3m
EARLY VC
Total funding: $85.7m
Company benefits
- 24 days of annual leave + bank holidays
- In addition, we have a winter break where the office closes from 25 December to 1 January, so everyone can recharge
- 4 day weeks after your first month, with Fridays off
- Universal parental leave - 13 weeks' full pay, 13 weeks' half pay, 13 weeks' statutory pay (if you have been with us for at least 6 months), 13 weeks' unpaid (optional)
- Health insurance with AVIVA, including dental and optician cover
- Breakfast, snacks and drinks at the office every day
- Lunch at the office every second Wednesday
- Cycle-to-work scheme with GCI (no £1,000 limit)
Company values
- What’s the return? - We like to make a lot happen with a little. Doing this requires an evaluation of return on investment, and discipline to work on the problems that will have the biggest impact
- Candidates first - Welcome to the Jungle (formerly Otta) was started to make job search less soul crushing
- There for each other - Startups are hard, but more enjoyable when working with great people. We are supportive and generous with our time, whether it's giving feedback or brightening up someone's day
- We challenge because we care - We believe challenge allows us to reach new heights. From personal development to product design, we challenge because we care about each other and our success
- What would it take to learn faster? - Speed of iteration typically beats quality of iteration. We move fast when it helps us learn faster - we feel safe taking risks, finding smart shortcuts, or shipping experiments
- What could exceptional look like? Our standards are high, and there are moments where it's worth pushing them further. We're comfortable asking hard questions to explore how to make something exceptional
Company HQ
Old Street, London, UK
Articles
Leadership
Jeremy Cledat
(Co-CEO)Previously worked in venture capital firms, then created Welcome to the Jungle in 2015.
Antoine-Benjamin Lequertier
(Co-CEO)Experience in marketing & communications ranging from advertising agencies to large tech companies. Joined Welcome to the Jungle as CMO in 2021 and became Co-CEO in 2024.
Caroline Fischer
(UK Country Manager)Grew her career in commercial, operational and leadership roles in big and small tech companies in London.
People progressing
Patrick joined our Sales team in January 2023 and was promoted to Senior Account Executive one year later. Six months later, he became a Sales Lead managing a small team.
Josie joined as an Ops Analyst and was promoted within a year. Based on her career ambitions, she joined our Marketing team as a Marketing Exec and has since been promoted to Marketing Manager.
People breakdown
11%
16%
9%
64%
Asian
Black or African American
Multiracial / Multiethnic
White
Last updated on 08 October 2024
Diversity, Equity & Inclusion at Welcome to the Jungle (formerly Otta)
Claudia Gallon (People Partner)
- Though we’re quite early in our journey, our employees are starting to roll out initiatives that help us to better understand and empathise with each other and the world around us. We collect meaningful data in our onboarding survey, conduct privilege awareness workshops as part of employee onboarding, and anonymise tasks during interview processes to eliminate bias. Diverse employees make for an inclusive product.
- We’re committed to a feedback-driven and transparent culture, as we work to make a workplace where everyone feels welcome and all voices are heard. An environment where conversations between socially different people are seen as opportunities to learn, anticipate alternative viewpoints, and generally grow our business.
- We’re continually iterating our product to do better. We collect meaningful diversity data from companies to inform candidates about gender split and we create transparency through sharing salary ranges. We’re thankful for the opportunity to listen to and learn from our candidates.
- Our Employee Resource Groups (ERGs) are integral to fostering a diverse, equitable, and inclusive workplace. Our Women’s Group, LGBTQIA+ Group, Disability Group, and Black Employee Network provide vital support and advocacy, creating spaces for connection, growth, and empowerment. Through these ERGs, we celebrate diversity and ensure every employee can bring their whole self to work.
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