QA Manager, Solace
$85-106k
+ Equity
Patient advocates for navigating healthcare
Be an early applicant
Patient advocates for navigating healthcare
501-1000 employees
Be an early applicant
$85-106k
+ Equity
501-1000 employees
Company mission
To bring humanity back to healthcare by empowering patients, improving outcomes, and restoring the promise of the US healthcare system.
Role
Who you are
- Experience in quality assurance, clinical operations, healthcare services, or a related field
- A track record of managing CX, QA, or support teams—you’ve hired, coached, and, when needed, managed performance issues
- Familiarity with QA frameworks, performance evaluation, and coaching methodologies
- Proven ability to support processes, systems, and teams in high‑growth environments
- High standards for accuracy, consistency, and operational rigor
- Strong cross‑functional communication skills and the ability to influence without authority
- Startup reflexes: priorities shift, ambiguity reigns, and the only constant is the mandate to make things better fast
- Applicants must be based in the United States
What the job involves
- We’re looking for a QA Manager to build, scale, and lead the quality foundation of our team
- In this role, you’ll manage a team of QA Specialists, partner cross‑functionally with Clinical Operations and CX, and serve as the backbone for how we measure and improve quality across our workflows
- Reporting to our Senior Manager of Quality & Training, you’ll focus on leading and developing our QA Specialists, ensuring they have the direction, tools, and support needed to deliver high‑quality evaluations and strengthen the consistency and reliability of our operations
- Lead, mentor, and develop a team of QA Specialists
- Own the QA strategy, framework, and roadmap for your team
- Oversee regular audits across calls, messages, documentation, and other operational workflows
- Ensure consistency, fairness, and accuracy in all evaluations
- Develop and maintain SLAs, quality benchmarks, and performance expectations
- Support the ongoing development and effectiveness of QA Specialists
- Uphold Solace’s brand voice, values, and commitment to exceptional service
- Champion a culture of continuous improvement, accountability, and excellence
Our take
The US healthcare system is complex and difficult to navigate. This leaves many patients overwhelmed with paperwork and insurance claims, and struggling against limited provider availability.
Solace has set out to tackle this issue, by connecting patients with expert healthcare advocates. These professionals, including former doctors and nurses, offer support and guide patients through their healthcare challenges.
With substantial funding to its name, Solace is in a position to expand its services, grow its network of advocates, and enhance coverage across Medicaid and private insurance plans. Alongside a partnership with Medicare, Solace aims to make healthcare advocacy more accessible and continue empowering patients with expert support.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2026
$130m
SERIES C
Apr 2025
$60m
SERIES B
Total funding: $204m
Company HQ
Centennial, Redwood City, CA
Leadership
Jeremy Gurewitz
(Co-Founder & CEO)Previously a VP at Literati and Imperfect Foods. Prior to that, they were a Senior Manager of Growth at Man Crates and an Associate Portfolio Manager at Lord Abbett & Co.
Sara Sargent
(Co-Founder & CPO)Previously the Head of Brand at Synthesis and Literati. They were also an Independent Creative & Brand Strategist as well as the Lead Content Editor at MV3 Marketing.
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