Customer Innovation Engineer, WalkMe
$80-100k
Digital adoption platform
Open for applications
Digital adoption platform
1001+ employees
Open for applications
$80-100k
1001+ employees
Company mission
To make digital adoption for employees and customers simple, while increasing enterprise productivity.
Role
Who you are
- BS or above, Master’s degree is preferred; major in computer science or related engineering fields; 3 years or above with relevant work experience
- Knowledge of Digital Adoption Platform (DAP) software. Skills and experience as business analyst with working acumen for various business processes
- 2 years of experience using application software technologies and techniques (integration, orchestration, automation, data services) in an agile DevOps environment
- Experience using visual or no-code development tools as part of your toolkit. Relational database experience
- Ability to work with limited guidance in a team environment
- Expert knowledge of object oriented programming
Desirable
- 1+ years of experience building with WalkMe Products.TOGAF training or experience
- TOGAF training or experience
What the job involves
- Customer Innovation engineers are business process and customer centric engineers who improve our customer’s overall user experience by accelerating process solutions for digital adoption.
- As part of the FCTO team, they are professionals who design, develop and maintain Digital Adoption Platform (DAP) Solutions. They use their creativity and technical skills while applying the principles of software engineering to help solve new and ongoing problems for our customers
- Support full development life cycle using a DevOps approach with a product mindset
- Demonstrate good judgment in selecting the appropriate methods and techniques for obtaining a solution
- Use field, customer, sales, and internal product requirements to design solutions as part of an agile team
- Develop flowcharts, layouts, and documentation to capture requirements and solutions
- Write well-designed and testable code following best practice agile principles while considering operational feasibility and sustainability of the solution
- Integrate software components into a fully functional DAP Solution
- Develop solution verification plans and quality assurance procedures
- Document and maintain solution functionality (troubleshoot, debug and upgrade) following a continuous improvement methodology
- Responsible for the upkeep of accelerator data describing the accelerator functionality and delivery communication for all supported functions
- Deploy solutions and evaluate user feedback
- Comply with project plans and industry standards. Ensure solutions are updated with the latest target platform features
Our take
WalkMe is a code-free digital adoption platform allowing CIOs and executive management visibility into their company’s tech stack. The aim of its software is to help organizations both measure and maximize the impact of their digital transformation.
With more companies than ever undergoing this process, a product that provides some transparency regarding the efficacy of their digital transformation efforts is a smart market proposition. The market opportunity is significant, and global too, and with more of its 2,000+ corporate customers signing up for large contracts WalkMe is cashing in on its strong position.
Following a successful IPO in mid-2021, WalkMe has continued on a strong and steady track, with 35 million users in 42+ countries. An acquisition by German software giant SAP for an estimated $1.5 billion occurred in 2024 and will see WalkMe's workflow execution software improve the buyer's user adoption and engagement.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2019
$90m
SERIES G
Nov 2018
$10m
SERIES F
Total funding: $307.5m
Company benefits
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families, 401(k) with company matching program, Parental Leave programs, and a vacation policy to encourage a healthy work-life balance
- WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
Company HQ
South Beach, San Francisco, CA
Leadership
Dan Adika
(CEO)Dan worked in the Israel Defense Forces for over 5 years before spending a year as a HP Software Engineer and co-founding WalkMe in April 2011.
Rafael Sweary
(President)Having started their career as CEO of Jetro Platforms, Rafael spent 2 years as an Ocean Assets Entrepreneur in Residence, before 2 years at Koala. They then co-founded WalkMe in 2011.
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