Head of Technical Support, Adyen
Americas
$208.3-297.5k
+ RSUs
Payments platform built to grow businesses
Be an early applicant
Payments platform built to grow businesses
1001+ employees
Be an early applicant
$208.3-297.5k
+ RSUs
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- This role is perfect for a builder—someone excited to drive change management, shape strategy, and create structure as we continue to scale
- 10+ years of experience in enterprise-level customer support, with a track record of managing and scaling regional or global support organizations (50+ FTE)
- Experience leading B2B technical support functions in complex environments; ideally in fast-growth or scale-up stages
- Deep familiarity with ticketing systems such as Salesforce Service Cloud
- A strategic thinker who can translate customer feedback and performance data into long-term plans
- A collaborative, low-ego leader who builds strong relationships across functions and regions
- Curious and adaptive—you listen first, understand context, and approach change with both empathy and conviction
- Based in (or willing to relocate to) Chicago to be close to your team and regional stakeholders
What the job involves
- Adyen is seeking a strategic and experienced support leader to serve as our next Head of Technical Support, Americas
- This individual will lead a 60+ person team across the U.S. and LATAM, overseeing all technical support activities in the region
- You will play a pivotal role in evolving the support function—from a strong operational foundation to a more strategic, mature, and scalable model that reflects Adyen’s global ambitions
- You’ll work closely with senior leaders across Support, Commercial, Product, and Operations to ensure our support experience meets the needs of some of the largest and most innovative businesses in the world
- Lead a high-performing technical support team across North America and Latam, including 8 direct reports. Empower team leads and help the broader team grow into their next chapter
- You will be responsible to define and execute the regional support strategy and contribute to the overall strategy and success of the North America and Latam regions
- Represent support in critical customer conversations and QBRs. Translate customer feedback into clear, actionable strategies that improve the support experience
- Identify opportunities to improve processes, metrics, and ways of working. Create an environment of continuous improvement that drives impact
- Partner closely with and influence Commercial, Product and Operations teams to ensure alignment on regional needs, feature readiness, and performance expectations
- Confidently drive change and articulate the “why” behind new approaches, even when they challenge legacy processes
Application process
- Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$58.3m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $327m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Pieter Van Der Does
(Co-Founder & CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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