Customer Support Specialist, SchooLinks
$55-66k
Career planning platform
Job no longer available
Career planning platform
1001+ employees
Job no longer available
$55-66k
1001+ employees
Company mission
To transform school districts into talent pipelines.
Role
Who you are
- 1-2 years of experience in a customer support or client-facing role, preferably in SaaS
- Strong written and verbal communication skills
- Familiarity with support tools such as Intercom, Zendesk, or Front
- Ability to manage multiple tickets simultaneously without sacrificing quality
- A customer-first mindset and problem-solving approach
What the job involves
- SchooLinks is on a mission to modernize college and career readiness. We know that when districts need support, they need answers and help in minutes, not hours
- Our Support Team is responsible for providing our district partners with fast and accurate answers to their questions and issues while using SchooLinks. Our team knows the product in and out, and can help with data and configuration questions
- Meet 5 min first response SLA for chat and 1 hour for emails, while meeting CSAT targets
- Mastery of the SchooLinks platform and ability to troubleshoot, diagnose, and advise districts on platform logic, configuration options, and other day-to-day support topics
- Escalation of certain support requests to product, engineering, or solutions
- Log, track, and update chats and emails in our support tools (Intercom, Front)
Our take
SchooLinks provides a framework to help students figure out what careers might suit them - and how to get there - through a multitude of features from personality tests to financial aid calculators.
Founded in 2014, the company has grown its market position over the years, as it continues to develop and improve its features and integrations. For example, a partnership with Common App enabled students using SchoolLinks to directly apply to over 900 higher education institutions.
SchooLink's history of growth, coupled with substantial funding, has enabled it to solidify its place within the market. A brand refresh in 2025 saw the company focus on smart design that anticipates user journeys, enhancing the user experience on top of revitalizing its image.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
273% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$80m
SERIES B
Mar 2021
$8.3m
SERIES A
Total funding: $90.6m
Company benefits
- Fully covered healthcare that includes vision, dental, and other perks, with partial dependent coverage
- Company sponsored 401k and up to 1% matching contributions
- (If you're on site in Austin) snacks and catered lunch at least once a week
- Asynchronous, results-first work culture
- 3+ Weeks PTO and 8 national holidays off
Company HQ
Govalle, Austin, TX
Leadership
Katie Fang
(CEO & Founder)Founded SchoolLinks soon after attaining a Bachelor of Commerce Degree in Finance at the University of British Columbia.
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