Revenue Operations Analyst, Visier
CA$75-100k
+ Bonus
People analytics & workforce planning software
Job no longer available
People analytics & workforce planning software
501-1000 employees
Job no longer available
CA$75-100k
+ Bonus
501-1000 employees
Company mission
To reveal the human truth that helps businesses and employees win together through its cloud-based platform for HR and people analytics.
Role
Who you are
- 3+ years of experience in CX operations, customer success, or a similar role
- Gainsight administrator experience is required
- A Gainsight admin certification is strongly preferred
- Proficiency in reporting and data analysis (Excel, BI tools, etc.)
- Strong organizational and project management skills
- Ability to work with large datasets to extract actionable insights
- Excellent communication and presentation skills
- Basic understanding of customer journey mapping and success metrics
- Familiarity with CRM systems (e.g., Salesforce) is a plus
- Experience with Google Sheets/Excel and similar tools is strongly preferred
- You roll up your sleeves
- You make it easy
- You are proud
- You never stop learning
- You play to win
What the job involves
- The Revenue Operations Analyst will play a critical role in supporting customer experience (CX) and revenue operations through strategic Gainsight administration, reporting, and collaboration
- You will ensure that Gainsight configurations align with CX goals, streamline revenue processes, and leverage data to foster customer satisfaction and revenue growth
- With a proactive approach, you will drive improvements in customer health metrics and provide insights and recommendations to help the business achieve its growth objectives
- In this role, you’ll partner with cross-functional teams to deliver a seamless revenue journey, from marketing to customer success
- Manage and maintain Gainsight configurations, ensuring the system supports CX strategies
- Implement workflows, playbooks, and success plans within Gainsight
- Troubleshoot Gainsight issues and collaborate with stakeholders to optimize its usage
- Assist in executing CX strategies and initiatives to improve customer outcomes
- Implement and streamline end-to-end RevOps initiatives to drive overall business efficiency and growth
- Generate and analyze reports to monitor customer health, retention, and satisfaction metrics
- Partner with Marketing and Sales to Identify and implement continuous improvement initiatives to optimize end-to-end revenue processes, support alignment, and ensure the smooth operation of the business and consistent achievement of growth goals
- Present insights and recommendations based on data analysis to the CX team
- Build dashboards and visualizations for tracking key performance indicators (KPIs) related to customer success
- Work closely with Customer Success Managers (CSMs), Product, Sales, and Support teams to ensure cohesive CX strategies
- Provide technical and analytical support for CX-related projects and initiatives
Our take
Gaining insights into workforces through people data is invaluable to businesses, allowing them to understand how to retain their hardest-working staff members, benchmark worker performance against competitors, and enable the growth of leaders within the organisation. While HR departments have access to some productivity tools that utilize people analytics, their fragmented and antiquated nature demands a more unified and future-proof solution.
Visier provides an all-in-one cloud-based people analytics platform for businesses, aiming to drive staff retention programs, maximize recruitment outcomes, arm leaders with workforce insights, and ultimately connect business outcomes to the people involved. The platform achieves this through a variety of integrative tools such as performance benchmarking, smart workforce questionnaires, data management automation, and people-powered insights.
Despite the fact that the company faces competition from other people-data solutions, Visier continues to stand out by this unified approach. The company has existing partnerships with EA, Uber, and NCI too, demonstrating success in improving leadership through people analytics, reducing labour costs, and increasing staff retention. In contrast to much of the broader tech sector, the company has grown consistently and accelerated its geographic expansion, a testament to its product's value to businesses.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$125m
SERIES E
Apr 2020
$45m
SERIES D
Total funding: $261.5m
Company HQ
Downtown Vancouver, Vancouver, BC
Leadership
Ryan Wong
(Co-Founder, CEO & President)Chief Architect & Director of Engineering for Crystal Decisions. Was also Vice President of Engineering for SAP from 2003 to 2008.
John Schwarz
(Co-Founder & Chairman of the Board)GM of Industry Solutions for IBM from 1974 to 2000. Was also President and COO of Symantec, and Business Objects CEO and Executive Board Member of SAP.
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