Senior Community Growth Manager, Airbnb
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- The ideal candidate is a strategic operator, analytical, strong content development skills, and adept at business planning for the long term while remaining nimble and adaptive to short term priorities
- 8+ years experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel
- You are strategic in your thinking; proven ability to drive growth and to own growth OKRs while exceeding goals
- You think and act like an entrepreneur. You are resourceful and goal driven
- Strong project management skills and demonstrated experience leading strategic programs and processes
- Can forecast, model, and optimize growth tactics based on known and unknown performance
- You have sales or external relationship management experience across tech and consumer goods
- Ability to influence through persuasion, negotiation, and consensus building
- Ability to assess a problem, opportunity or business challenges quickly and make decisions based on the facts presented, creative problem solving, and previous experience
- Excellent communication (written & verbal) and interpersonal skills with strong business acumen that will enable you to earn trust at all levels
- Strong empathy for our community AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Enthusiastic and creative leader with the ability to inspire others
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
- Expert with Excel (pivot tables, large data set analyses, and formulas), analytical tools (SQL), and methodologies like capacity planning, forecasting, general modeling for prioritization and decision making
- Comfortable with Google Docs, Salesforce CRM, and other technology solutions for driving supply acquisition, territory management and retention
- Deep knowledge and experience using collaborative project management tools and processes (e.g. Asana, Airtable, and etc.)
What the job involves
- The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide
- Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay
- This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and services, and executing Airbnb’s global in market strategy
- With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections
- The Airbnb Canada team is looking for a Senior Community Growth Manager to launch and manage host growth programs in Canada
- These programs include the Co-Host Network, Superhost Ambassadors, and other programs in incubation
- In this role, you will be part of the Community Powered Growth team within our Business organization
- This team’s objective is to drive growth of Airbnb’s host population and leverage new product offerings to create additional opportunities for existing hosts
- This role comes with hybrid program operations and scaled relationship management responsibilities
- This role carries revenue and business performance goals
- You will be responsible for designing playbooks, while adapting central frameworks to capture local market dynamics that will shape future iterations of our community programs
- You will partner with our central commercial teams, community teams, sales operations and other cross functional partners to pilot new projects, tactics and/or initiatives that can be scaled into broader cross-functional programs
- You will analyze program performance and insights to craft strategic plans to ensure the needs of our hosts, co-hosts, and the Airbnb business are supported
- Your success in this role will be based on a variety of metrics that reflect your impact to the business
- This includes the level of growth, retention, and success of the hosting business in Canada
- This includes relationship building and management within our host community
- Supporting recruitment and onboarding education for new co-hosts, Ambassadors, and other hosts in these programs
- Analyzing regional and territory business trends and outcomes to identify and scale growth opportunities
- Designing, piloting, and testing new levers that support host growth at scale
- Developing and maintaining a community forum to increase reach and feedback loops for program, product support and community support
- Execution of workshops, events, webinars, partnerships and other channels to build an integrated strategy
- Adapting central programs to support regional objectives
- Design and operationalize effective email and scaled communication campaigns to support lifecycle engagement and education
- Serve as the primary point of contact for hosts in the Community Powered Growth programs. Advising and supporting them as they build their property management businesses
- Building sentiment and feedback channels to size and package insights for product and central programs
- Identify and pilot opportunities to increase overall host success
- You will be responsible for revenue and host growth goals
- You will develop new programs and initiatives
- You will implement plans and evaluate overall efficacy to inform business initiatives
- You will lead through inspiration, influence, and our core value of belonging
- You will contribute meaningfully to a strategic outcome for Airbnb to unlock the next generation of hosts
- You will pioneer a new growth model and structure for Airbnb. This includes developing project plans, collaborating with cross-functional teams around the world, partnering with multiple stakeholders, and crafting mitigation plans to solution design
- You will support the development, execution and scale of pilots to accelerate evolving business verticals
- Act as a change agent and effectively utilize change management methodologies when deploying solutions and processes
- Lead resource development for the community with engaging and high impact communications
- Develop deep knowledge of your assigned geographic markets and become the go-to source relating to local, trends and market dynamics for internal and external partners
- Support online and offline community events (webinars, meetups, and workshops)
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company values
- Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
- Be a Host: We're caring, open, and encouraging to everyone we work with
- Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
- Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality
Company HQ
Showplace Square, San Francisco, CA
Articles
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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