Pre-Sales Solutions Engineer, Incode Technologies

Salary not provided

+ Meaningful Equity

React

MongoDB

AWS

Docker

React Native

GCP

Python

Java

Redis

iOS

Android

Kotlin

Swift

Azure

Xamarin

Maven

Flutter

Postman

Insomnia

JSON

Mid and Senior level

Remote from US

Identity verification and authentication platform

Be an early applicant

Identity verification and authentication platform

201-500 employees

B2BArtificial IntelligenceEnterprisePrivacySaaSCyber SecurityIdentity

Be an early applicant

Salary not provided

+ Meaningful Equity

React

MongoDB

AWS

Docker

React Native

GCP

Python

Java

Redis

iOS

Android

Kotlin

Swift

Azure

Xamarin

Maven

Flutter

Postman

Insomnia

JSON

Mid and Senior level

Remote from US

201-500 employees

B2BArtificial IntelligenceEnterprisePrivacySaaSCyber SecurityIdentity

Company mission

To power a world of trust with one identity everywhere.

Job

Company

Role

Who you are

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
BS degree in Computer Science or in related field
Minimum 3-years’ experience in similar roles, ideally in an enterprise SaaS environment
Understanding of APIs, SDKs, and cloud computing technology
Experience in various software designs, languages, and architecture
Good understanding of business processes
Familiarity with computer networks and IT security management
Familiarity with cloud-based technologies platforms like AWS, Azure, GCP
Familiarity with Applications based on microservices architectures and containerization tools like Docker
Experience with HTTP based on JSON services
Experience with HTTP client tools like postman or insomnia
Experience developing scripting or batch processes using sprint batch, shell script or python
Experience developing Mobile iOS and/or Android Native Apps, knowledge of swift, kotlin, java, cocoapods and maven
Experience developing Mobile Apps based on Framework such as React Native, Flutter, Xamarin
Experience integrating third-party Web or Mobile SDKs is a plus
Experience and knowledge of Java applications or microservices (spring-boot) used to create backend services is a plus
Familiarity with non-relational databases like MongoDB, Redis is a plus
Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Understanding of support organizations and key indicators that drive supportability
Proficient in English
Working knowledge of biometrics or identity software is ideal
Proven track record of resolving issues and risks in a cross functional and collaborative way
Confident, and you easily build relationships when working with your customers and internal partners
Naturally curious, eager to learn and proactive in sharing knowledge with others
Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion
Highly motivated, able to multi-task and be resourceful

What the job involves

Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase
Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process
Develop and contribute to internal and external knowledge bases
Be a champion for Incode’s customers and hold our teams to a high standard of customer service

Our take

Biometrics identification through facial recognition is becoming a standard feature in high-end smartphones, but it's often out of reach for more affordable devices. Traditional systems rely on human onboarding and manual processing, leading to long wait times and frustration.

Incode changes the game with its AI-powered facial recognition platform, offering fast, seamless identification through technology trained on millions of facial images. Its end-to-end omnichannel identity solutions cater to businesses in industries like finance, marketplaces, and hospitality.

What makes Incode's approach stand out is its focus on security and convenience - facial recognition is one of the most secure methods of authentication, and Incode ensures it works effortlessly across multiple platforms. The company also offers free apps for various uses, alongside custom biometric services for enterprises. As it continues to expand, it is committed to fueling growth and making secure, efficient identification more accessible to all.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

54% employee growth in 12 months

Glassdoor (2.8)

Trustpilot (3.2)

Company

Funding (last 2 of 4 rounds)

Dec 2021

$220m

SERIES B

Mar 2021

$25m

SERIES A

Total funding: $257.1m

Company benefits

Meaningful Equity
Flexible Working Hours & Workplace
Open Vacation Policy
Wellness Program
International Travel Opportunities
Additional benefit package according to location (401k, medical insurance, etc.)

Company HQ

Financial District, San Francisco, CA

Leadership

Ricardo Amper

(Founder & CEO)

Experience as CEO of Grupo Amco and Managing Director of Brenntag Group. They obtained a bachelor's in Business from Instituto Tecnológico Autónomo de México.

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