Manager of Account Management, 15Five
$188-220k
OTE
This salary range indicates total OTE at a 50/50 split. Total compensation includes base salary + variable + equity
Continuous performance managment software
Be an early applicant
Continuous performance managment software
501-1000 employees
Be an early applicant
$188-220k
OTE
This salary range indicates total OTE at a 50/50 split. Total compensation includes base salary + variable + equity
501-1000 employees
Company mission
To create highly-engaging, high-performing oranizations by helping people become their best selves.
Role
Who you are
- 5+ years of experience managing strategic accounts in a SaaS environment, with direct responsibility for renewal, expansion, and customer growth
- Team Leadership – Proven experience leading, coaching, and developing high-performing sales teams (ideally 5–10 direct reports)
- Experience building and executing account-level and territory-level plans to meet revenue, renewal, and growth targets
- Demonstrated success working with R&D, Product, CX, Marketing, and Sales to drive account outcomes and influence organizational priorities
- Strong track record of building trusted executive-level relationships and managing complex customer lifecycles
- Comfortable leveraging data to create accurate renewal/expansion forecasts, monitor account health, and provide actionable insights to leadership
- Ability to motivate, develop, and hold a sales team accountable to goals and standards
- Strong quantitative and qualitative analytical skills to interpret account data and drive decisions
- Deep understanding of customer needs, outcomes, and journeys, with the ability to translate data and insights into actionable plans
- Excellent verbal and written communication; able to influence cross-functional stakeholders and executives
- Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
- Encourages iterative approaches to account management, learning from successes and failures to improve outcomes
- Use of AI tools and other software to build systems and scale team impact
What the job involves
- Lead the Account Management team to deliver predictable renewal and expansion success. Drive retention, growth, and account health by combining data-driven insights, strategic planning, and strong cross-functional alignment.
- Coach and develop Account Managers to uncover customer pain, build trust, sell on value, and close expansion opportunities, ensuring alignment with aggressive renewal and growth targets in a fast-paced environment
- Develop and execute a strategic plan to achieve/exceed renewal and expansion targets, prioritizing high-value and at-risk accounts
- Ensure renewals deliver mutually beneficial commercial terms and maintain long-term account health
- Collaborate cross-functionally to build accurate renewal and expansion forecasts and adjust account plans based on insights on a daily/weekly basis
- Proactively monitor account health and expansion opportunities, providing qualitative and quantitative insights to executives and internal stakeholders about customer needs and opportunities to create customer value
- Partner with R&D, CX, Marketing, and Sales to ensure customer feedback informs product development and go-to-market strategy
- Set clear expectations, goals, and success metrics for Account Managers to drive predictable renewal and expansion performance
- Monitor individual and team performance, providing actionable feedback and guidance to optimize results
- Coach and develop Account Managers to accelerate skill growth, address performance gaps, and support career progression
- Establish and maintain standardized playbooks, workflows, and best practices to ensure consistency and operational efficiency
- Advocate for the team, ensuring Account Managers have the tools, resources, and cross-functional support to succeed
- Foster a high-performing, collaborative, and customer-focused culture that encourages accountability, learning, and experimentation
- Renewal Rate and Gross Revenue Retention (GRR) – Achieve/exceed renewal targets
- Net Revenue Retention (NRR) – Meet/exceed expansion targets
- Expansion Pipeline - Meet/exceed expansion pipeline targets
- Forecast Accuracy – Maintain accurate, reliable, data-driven forecasts of renewals and expansion for current and future quarters
- Executive Insights – Provide actionable renewal and expansion insights with clear, prioritized recommendations
- Team Performance – Account Managers hit/exceed renewal and expansion goals
- Sample Week in the Life
- Monday: Sales Leadership Weekly, Account Management Team Meeting, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)
- Tuesday: Leadership Forecast Review, Expansion Pipeline Review, Team 1:1s, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)
- Wednesday: Expansion Deal Walk, Team 1:1s, Enablement Strategy Sync, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)
- Thursday: Lead Training, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)
- Friday: Forecasting, Renewal 1:1s, Call Reviews/Live Coaching, Prioritize and share cross-functional feedback from the week, provide feedback on a marketing campaign for next quarter’s renewals
Our take
The Employee Feedback Software market is expected to see a great rate of expansion in the coming years due to growing demands in the healthcare industry. It's no surprise then that there's a rising awareness of the benefits involved in the market, a market in which 15Five plays a key role.
By providing the Positive Product Design™, aligned with the latest positive psychology research, 15Five is one step above its competitors being the only company in the business that offers this software.
This approach has gained the company clients including Spotify, American Red Cross and Pendo. Along with backing from investors such as Siemens, Matrix Partner and Origin Ventures, accelerating its vision and solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2022
$52m
SERIES C
Jun 2019
$30.7m
SERIES B
Total funding: $85.9m
Company benefits
- Medical, dental, and vision care
- Fertility consulting assistance
- 24/7 online therapy assistance
Company HQ
SoMa, San Francisco, CA
Leadership
David Hassell
(Executive Chairman & Founder)Co-Founder & former Facilitator at Strategy Day. Previously worked as an Advisor at Kite Adventures.
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