Customer Success Manager, Enverus
$160-180k
OTE
$80-90k
BASE
Eligible for commission
Energy analytics & technology
Job no longer available
Energy analytics & technology
1001+ employees
Job no longer available
$160-180k
OTE
$80-90k
BASE
Eligible for commission
1001+ employees
Company mission
To deliver revolutionary ideas and solutions that disrupt old ways of thinking to accelerate the success of our customers.
Role
Who you are
- 5+ years experience in a customer facing sales/technical position
- Management and delivery of SaaS level solutions and services - preferably with experience in Investment Banking, Hedge Fund, Private Equity or Financial Analysis
- Minimum of a Bachelor’s degree in a technical discipline is highly desired, ideally possess a Master’s degree in a business-related subject
- Strong experience managing support and onboarding initiatives, and proven ability to build a world class team
- Goal-driven, roll up your sleeves personality with the power to act cool and calm under pressure
What the job involves
- The Customer Success Manager will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions
- Further, this role is focused on customer retention and driving our Net Promoter score to the world class level
- This individual will ensure that by using technology solutions, our Account Managers are focused on the right activities to deliver the value that our solutions bring
- Ready to roll up your sleeves, learn something new every single day and build a world class Customer Success team
- The CSM is a catalyst to Enverus' operational and strategic priorities through the effective measurement, subjective analysis and reporting of customer health and value
- The ability to be persuasive in written and verbal communication is a vital part of the role
- The ability to draft problem statements and offer insight into how those problems can be addressed is considered central to the role
- Proactive organization and follow up with individuals accountable for problem resolution is expected, as is, escalation to senior members of the management team when individuals have not delivered expected service levels
- Knowing how and who to engage to block and tackle specific and programmatic issues is essential to performance
- Relationship building across all tiers of the company and the customer’s team is required
- Build strong, trusted, and influential relationships with strategic customers, sales and the Organization
- Extensive Project Management and Change Management experience with sales processes
- Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services
- Proactively offer appropriately tailored advice and bring unique industry insights to the customer and or sales driving value propositions
- Provide feedback to customers to streamline service and product delivery
- Engage in on-going, two-way dialogue with customers regarding ways to improve engagement and use of our product and services
- Develop strong and trusted relationships within leadership as to ensure clear communication of customer required value of all the services and products Enverus is providing, and/or can provide in the future
- Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieving metric improvements
- Establish synergistic relationship with the representative(s) as to promote partnership in evaluating and presenting product / service portfolio expansion with the customer(s)
- Proven results on delivering/exceeding goals on time, with an attention to detail
- Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization
- Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results
- Relationship Management: Aptitude to build strong relationships and bonds with management, director, and executive-level client base
- Experience effectively setting and managing customer expectations
- Demonstrate a strong humility trait to establish customer’s issues and perspective more important than self, or that of Enverus
- Demonstrate values that align with helping others to improve performance through hands on assistance, teaching and leadership
- Utilize highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture
- Regularly and frequently forecast your portfolio of accounts to sales leadership on a monthly, quarterly, and annual basis
Our take
In the energy industry, there is a need for more efficient and streamlined business processes. Companies in this sector often struggle with managing complex procurement, production and distribution tasks, which can be time-consuming and costly.
Enverus has developed an energy-focused SaaS platform that leverages generative AI to address these challenges. The platform provides users with real-time analytics, insights, and connections that help companies optimize their operations, from sourcing suppliers to managing production and distribution.
Recently, Enverus acquired BidOut, an AI-powered procurement platform that simplifies the process of sourcing bids from suppliers. This acquisition strengthens Enverus' existing solutions, allowing it to offer a complete Source-to-Pay platform. This move marks an important step in its journey to becoming a leading provider of end-to-end business automation solutions for the energy industry.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2016
$9.6m
GROWTH EQUITY VC
Sep 2013
$25.1m
GROWTH EQUITY VC
Total funding: $199.7m
Company benefits
- Volunteering and giving back: We believe that our employees make a meaningful impact on local communities through volunteering and community service —and we have fun doing it together! In 2022 we partnered with Hellman & Friedman to match up to $10,000 in donations to select charities across the world
- Mental health and Well-Being: We believe that everyone’s health matters, and that means mental health too! We have worked to integrate mental health programs into our benefits offerings to ensure that our employees and their families get the mental health support they need. We also have a wide range of internal strategies to address mental health from chat channels to seminars and much more
- Hybrid Work: We know that you’re busy and have a full life outside of work. That is why we are proud to offer remote work options and flexible hours to allow employees to better manage their days. (Please note that not all positions are able to work remotely or have flexible hours)
- Leadership Training and Development: We believe that leaders influence and drive our organization by leading our number one asset, our people. Our in-house leadership training is designed to help coach, enhance, and retain practical leadership applications
- Vacation and Benefits: We strive to support the health and well being of our employees with comprehensive benefits packages and time off policies tailored to the country they operate in
- Retirement: Saving for the future is important and that’s why Enverus offers retirement savings plans to help employees have a bright future
- Company Bonuses: Our variable compensation plan is designed to maximize value for the company and provide incentive and rewards for our employees
- Parental Leave: We support new parents, regardless of gender, in taking the time off they need to bond with their family’s new additions
- Referral Bonuses: When you work for a great company, you can’t help but want to share and invite top talent to make the switch. Enverus offers generous referral bonuses to embrace hiring top talent
Company HQ
Barton Hills, Austin, TX
Leadership
Manuj Nikhanj
(CEO, not founder)Before joining Enverus, they were the co-President and co-CEO of RS Energy Group. Prior to this, they were the co-Head of Energy Research at ITG, which was acquired by the Ross Smith Energy group.
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