Customer Success Manager, Posit
Enterprise
Offers an annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year
Open source and enterprise ready tools
Be an early applicant
Open source and enterprise ready tools
201-500 employees
Be an early applicant
Offers an annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year
201-500 employees
Company mission
To create free and open-source software for data science, scientific research, and technical communication.
Role
Who you are
- You have previous experience in a similar role managing enterprise accounts
- You can Identify opportunities that benefit the customer
- You are familiar with tools such as Salesforce, for tracking account progress. (Other tools that would be beneficial are the Google Suite, Outreach, Scratchpad, and Confluence)
- You are interested in a non-traditional data-science oriented role involving R and Posit’s professional products
- You are internally driven by curiosity and continuous learning. You have proven that you can be entrusted with big decisions, and you strive to bring thoughtfulness and empathy to all of your work
- You are humble and collaborate well with other people. You thrive in team settings and exhibit excellent communication and interpersonal skills
- You’re effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels
- Planning and prioritizing work to meet commitments aligned with organizational goals
- You have a track record of exceeding goals successfully
- You have an awareness of the latest trends in the broader data science field and may have experience in other analytic software (such as Python, MATLAB, SAS, or SPSS)
What the job involves
- In this Customer Success team you'll solve problems to enable data science teams to use our professional products. You will drive retention and increase adoption of our products by deeply understanding and responding to the specific needs of these customers
- Educating users and decision-makers on Posit products
- Communicating regularly with customers about their adoption trends, sentiment, and opportunities for deeper engagement
- Managing renewal process and partnering with sales for account expansions
- Representing the voice of the customer to inform our sales process and product roadmap
- Marshaling resources across the Posit organization as needed to escalate customer issues, support customers’ needs, and to foster adoption
- Partnering with our Solutions Engineering team to ensure a successful roll-out of RStudio’s professional products at customers
- Finally, because of Posit’s position within the R community, you’ll contribute to, and be a champion of R, open-source data science, and our wider community of users worldwide
- Within 1 month, you will…
- Complete your orientation and onboarding week
- Have a good understanding of the existing CS playbooks and processes
- Learn about our software and skills necessary to set you up for success
- Meet with other team members and stakeholders in Sales, Solution Engineering and Technical Support to understand the customer lifecycle
- Listen and learn from shadowing calls of other CSMs
- Within 3 months, you will…
- Begin working directly with a portfolio of customers to ensure they are maximizing their use of the Posit solutions and realizing value
- Meet regularly with your peers, manager, and prospective customers to become an expert on the value of our products, talk track and the Posit customer experience
- Work closely with the Sales team to identify opportunities for expansion
- Become an expert with our internal tools and processes
- Within 6 months, you will…
- Execute the CS playbook to deliver success to customers, facilitate on-time renewals, and identify growth opportunities within your team’s book of business
- Meet or exceed your retention and growth targets in coordination with the CS and Sales team
- Navigate and execute most aspects of your role independently (though help is always available)
- Within 12 months, you will…
- Be seen as a trusted business-advisor and Posit expert, making a significant impact on the Customer Success team
- Be considered a top-performing CSM on the team by consistently exceeding your goals
- Set an example for new CSMs, and assist in training, onboarding and motivating new team members
Our take
In a data-driven world, having reliable and accessible software is key to optimizing functionality. Posit provides R and Python-based tools to help improve the speed and quality of analysis, created "for data scientists by data scientists", with uses in data science, scientific research, and technical communication.
Posit's unique approach to creating universal data processing capabilities is helping to create new pathways in the digital age. It uses a unique blend of social and commercial endeavours to satisfy the demand for comprehensive data processing, and many of the company's products, including Posit Team for enterprises, are open sourced and accessible to all. Those looking for more advanced products can access programs such as Posit Server Pro and Shiny Server Pro for workspace management.
Given its unique approach to data management, entities from Liberty Mutual to Walmart and NASA have been incorporating Posit's technology. The company has received considerable amounts of funding, which has been used to expand its services, in 2024 launching the beta of its next-gen data science development environment. As the demand for open-source services continues to grow, Posit's effort to create data management services for all should continue to capture market share.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
May 2021
$161.3m
LATE VC
Total funding: $161.3m
Company benefits
- 100% remote (or come in to one of our offices in Seattle or Boston)
- Pick your hardware — we want to equip you with what you need to do your best work
- All our full time employees are given an allowance to outfit their home office
- We have a flexible environment with a “take what you need” vacation policy
- Positive, passionate culture working with a world-class team committed to data science and the R language
Company values
- Open - We aim for transparency in the way we make and share tools—and the way we manage our company. We believe that great ideas come from anywhere—and that we’re better together.
- Resourceful - Intelligence is more than ‘book smart’ or ‘tech smart.’ It’s a mindset. To better serve everyone in our community we value continuous learning, curiosity, and emotional intelligence.
- Generous - We collaborate with our customers, the community, and each other with open hearts and minds. And we believe the effort, capital, and care we put out into the world benefits everyone in the end.
- Lasting - We want to remain an independent company for the long term. We make investments with this goal in mind, starting with our people. Our benefits programs are designed to ensure the long-term wellbeing of our teams.
Company HQ
South Boston Waterfront, Boston, MA
Articles
Leadership
JJ Allaire
(CEO)Founded Allaire, where they served as CEO and then Chairman. JJ also founded Onfolio, which was acquired by Microsoft. They founded FitNow in 2008 before starting RStudio in January 2010.
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