Technical Writer, Second Front

• 5+ years of experience creating product documentation for technical software solutions, preferably in DevSecOps, cloud-based platforms, or government compliance tools
• Familiarity with concepts like DevSecOps, CI/CD Pipelines, Kubernetes, Cloud Platforms, REST APIs and Microservices, and Infrastructure as Code
• Ability to work closely with engineers, UX designers, and product managers in a fast-paced, agile environment
• Proficiency with content management systems, version control systems (like Git), and documentation tools such as Confluence
• Ability to write with precision, ensuring clarity and accuracy of technical details
• A self-starter with a proactive mindset who isn't afraid to take initiative and suggest improvements
• Ability to effectively communicate with technical and non technical stakeholders; translating complex technical information into clear business terms for stakeholders
• Ability to adapt to change and work in a fast-paced, result-oriented environment
• Intimacy driving projects from inception to execution in an ambiguous environment with a lean and incremental approach

Desirable

• Second Front Systems (2F) is seeking a motivated Technical Writer to support our Game Warden Product team
• Content Development: Create and maintain user guides, technical documentation, release notes, FAQs, and training materials for Second Front’s product suite, including Game Warden
• Help Center Ownership: Oversee and maintain Second Front’s Help Center, ensuring all resources are current, accessible, and valuable to users
• Cross-Functional Collaboration: Work with engineers, product managers, security, and other stakeholders to capture and clarify technical information
• Documentation Strategy: Establish and maintain a documentation strategy that supports the product lifecycle, ensuring accuracy and version control
• Knowledge Base Management: Oversee and maintain the company’s knowledge base to ensure it is up-to-date and accessible to both internal teams and external customers
• Process Improvement: Proactively identify gaps in documentation and implement continuous improvements to support users and stakeholders
• Foster Customer Advocacy: Develop resources and tools that empower customers to confidently use Second Front products