Solutions Engineer, ServiceTitan
Enterprise
$132-141.2k
Office located in Glendale, CA
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$132-141.2k
Office located in Glendale, CA
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- A successful candidate must be able to distill complex information and concepts into simple to understand and practical business context for the prospect in both an empathetic and articulate manner
- You are motivated by complex technical challenges and are determined to solve them while working with cross-functional partners to ensure there is alignment in presenting the best solutions for our customers
- 4 years of experience in sales engineering and/or relevant experience in Sales, Product, or Engineering
- Associate degree required
- Proven track record of success within or assisting the Sales organization at previous company
- Natural ability to think and act proactively to address roadblocks and issues
- Excellent written and verbal communication skills. Including presentations
- Able to navigate complex problems and provide detailed solutions to customers and internal stakeholders
- Able to work cross-functionally and manage key partnerships across the business
- Ability to travel frequently and with short notice. More than 25% of the time
What the job involves
- We are looking to bring on a talented Solutions Engineer who can help ServiceTitan acquire new customers by utilizing a harmonic blend of sales skills, technical software expertise, and deep understanding of our customers’ business processes
- Partner with the Sales team to lead custom product demonstrations based upon business process and workflow of existing customers
- Support Special Projects for the Enterprise Sales Team, as the lead technical sales representative
- Collaborate with stakeholders in R&D, Sales, and Onboarding on product roadmap strategy to scale customer acquisition and revenue activation for industries tied to sales projects
- Enable new hires and internal teammates on the most up-to-date product functionality, industry insights, and talk track best practices
- Analyze and provide objective feedback for Account Executives if customers are compatible with the recommended product and/or features
- Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition
- Create clear documentation and approach for delivery to the implementation team
- Maintain and update industry-specific scripts for the internal team to use during demo’s
- Respond to functional and technical elements of RFIs/RFPs
- Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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