Customer Experience Specialist, DentalMonitoring

• If you’re a Customer Experience Specialist with at least 2 years of experience in a customer-facing role, this opportunity may be of interest to you!
• Bachelor's degree or equivalent job experience (2+ years of Customer Service experience in a call center environment)
• Capacity to work under pressure, organize and prioritize responsibilities to ensure the most critical issues are prioritized
• Self-sufficient with effective and professional communication skills
• Strong attention to detail
• Excellent interpersonal, editorial and analytical skills
• Ability to think independently and make decisions applicable to the success of the customer and team

Desirable

• Handle support tickets and incoming customer support chats/calls/emails
• Expedite issues & communicate outcomes with our customers
• Collaborate with the Implementation Team to onboard new accounts
• Partners with internal departments to handle all technical and support questions to resolve customer issues
• Utilize multiple forms of communication to both internal and external customers, including but not limited to telephone, e-mail, and instant messaging
• Facilitate and coach the customer on best practices and new feature releases
• Alert the customers when modified protocol edits are necessary
• Communicate with internal departments and external customers via multiple forms of communication including but not limited to telephone, email and instant messaging in a timely and accurate fashion
• Collaborate with Customer Support team to provide consultation, training and solutions to under performing accounts
• Update support procedures as needed for internal departments
• Assist the Sales team by funneling new inbound leads via telephone and emails
• Perform other related duties as assigned
• Role requires availability during the 10:00 AM–7:00 PM Central Time (CST) shift