IT Service Desk Specialist, Gong
Revenue intelligence platform
Job no longer available
Revenue intelligence platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To help companies transform their revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth.
Role
Who you are
- 2+ years of experience in IT support or a similar role
- Proven experience troubleshooting Windows and MacOS
- Experience with basic FreshService Ticketing system, Okta, Zoom, Slack, Office365, and Google Workspace administration
- Proficient knowledge of networking equipment and standard internet protocols such as TCP/IP, DNS, and DHCP
- Working knowledge of Mobile Device Management (MDM) solutions, particularly JAMF - advantage
- Excellent communication, interpersonal, and customer service skills with a patient, empathetic, and professional demeanour
- Proven ability to support remote workforce
- Ability to manage and prioritise multiple ongoing incidents and requests
- Availability for **Full-time On-site** position in Dublin 4
What the job involves
- Gong seeks an IT Service Desk Specialist to support our Dublin office and assist with remote employees across North America.
- In this role, you will provide end-user support for hardware, software, and SaaS products from initial response through resolution.
- You will take ownership of basic to medium-complexity incidents and effectively communicate timely updates with the end user, management, and teammates
- Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices, including login, application, performance, and basic connectivity
- Respond to incidents and service requests promptly
- Maintain excellent communication with users on incident status with a focus on user satisfaction
- Create and maintain documentation for problems and the knowledge base
- Troubleshoot and escalate office-related issues (A/V, printers, network)
- Support user onboarding by deploying hardware and providing training
- Manage user access to systems during employee lifecycle events (pre-hire, onboarding, separation)
- Prioritise tasks and track progress with minimal supervision and guidance
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions 0 it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is now focused on expanding its reach internationally and forging new partnerships, solidifying its position as a leader in AI-powered sales intelligence.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586.1m
Company benefits
- Mental health support resources
- Weekly wellness events
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company values
- Customer service
- Trust
- Diversity
- Innovation
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Amit Bendov
(CEO)Former CMO at Panaya and CEO at SiSence.
Eilon Reshef
(CPO)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
Salary benchmarks
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