Account Manager, Wonder
Merchant Accounts
$80-110k
OTE
$64-88k
BASE
+ Uncapped commission and equity. Salary may vary by location.
3-5 days a week in office
Extraordinary food that comes to you
Open for applications
Extraordinary food that comes to you
1001+ employees
Open for applications
$80-110k
OTE
$64-88k
BASE
+ Uncapped commission and equity. Salary may vary by location.
3-5 days a week in office
1001+ employees
Company mission
To remake the relationship Americans have with food by revolutionising home dining.
Role
Who you are
- Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
- Bachelor’s Degree or equivalent years of experience and High School degree/GED required
- 1-2 years of Sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus
- Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred
- Strong verbal and written communication skills
- Confident making outbound dials on the phone
- Proven track record of success in meeting and exceeding goals
- Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
- Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus
What the job involves
- As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth
- Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions
- Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients
- Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners
- Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement
- Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations
- Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks
- Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices
- Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role
Our take
Food delivered to your door often gets cold and soggy as it travels in a courier's bag from the restaurant to your home. Using Wonder, customers order food from a mobile app, which is cooked in a truck right outside your door. It aims to improve the standard of home-delivered food, both the quality of product – working with world-renowned chefs – and the experience itself.
Wonder has received fair criticism surrounding poor environmental consideration, as each kitchen/van sits idle with the engine running whilst food is prepared. A study by the US Department of Energy found that banning the unnecessary idling of personal vehicles would be the same as taking 5 million vehicles off the roads.
Despite this, Wonder has sustainability strategies involving food sourcing, reducing food waste, sustainable packaging, and, notably, an emissions-neutral fleet. Wonder has received enormous funding, bringing it to a valuation of $7 billion, and the number of vans distributed across North America is expected to multiply exponentially.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$600m
LATE VC
Mar 2024
$700m
LATE VC
Total funding: $2.1bn
Company benefits
- 401k with employer match
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Company HQ
World Trade Center, New York, NY
Leadership
Marc Lore
(Founder & CEO)Has previously (co-)founded the following companies: Global Association of Risk Professionals, The Pit, Quidsi, Jet.com, Mojo, Wizard and City of Telosa.
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