Renewals Manager, EmpowerRD

Salary not provided

+ Performance-based incentives

Salesforce

Hubspot

Mid and Senior level

London

2-5 days a week in office

R&D tax credits platform for growth companies

Open for applications

R&D tax credits platform for growth companies

21-100 employees

FintechB2BEnterpriseComplianceLegalSaaS

Open for applications

Salary not provided

+ Performance-based incentives

Salesforce

Hubspot

Mid and Senior level

London

2-5 days a week in office

21-100 employees

FintechB2BEnterpriseComplianceLegalSaaS

Company mission

To demystify and democratise the R&D Claims process.

Job

Company

Role

Who you are

This is a client-facing, revenue-generating role requiring confidence in outbound calling, skilled pipeline management, and familiarity with CRM systems
Proven experience in a renewals, sales, account management, or customer success role—ideally in a B2B or financial services setting
Comfortable managing a large volume of clients and juggling multiple priorities
Strong verbal and written communication skills—confident on the phone and effective in client-facing interactions
Experience using CRM systems (e.g., HubSpot, Salesforce) to manage pipelines and drive activity
Target-driven with a proactive mindset and a track record of meeting or exceeding KPIs
Knowledge of R&D tax credits (desirable, but not essential—training will be provided)

What the job involves

We’re looking for a driven and organised Renewals Manager to lead client retention efforts within our R&D Tax Credits business
You’ll be responsible for engaging with existing and returning clients to secure renewals for upcoming claims
You’ll manage a high-volume portfolio, build strong client relationships, and convert renewal opportunities into signed engagements
Client Renewal Engagement: Own and manage the renewal cycle for a portfolio of existing clients, ensuring timely and proactive outreach ahead of their next claim
Pipeline Management: Maintain accurate, up-to-date records of all renewal opportunities in the CRM. Forecast renewal activity and track performance against targets
Sales Activity: Conduct high-volume outbound calling and emailing to secure client re-engagement. Confidently handle objections and clearly communicate the value of our service
Collaboration: Work closely with the Client Success, Sales, and Delivery teams to ensure a seamless handover and strong renewal experience
Reporting: Provide regular updates on renewal pipeline, activity metrics, and performance to internal stakeholders

Salary benchmarks

Our take

The UK government is keen for eligible companies to take advantage of the generous R&D tax reliefs on offer. But this can be a complex and confusing area, with over half of eligible businesses unaware of the opportunity. In response, EmpowerRD is attempting to change the way R&D tax credit claims are done.

The company focuses on developing technologies that simplify and automate the application process as much as possible, allowing accounting and financial managers to claim with confidence. The company’s broader ambition is to support companies across the world to unlock all funding that rewards innovation - making it one to keep an eye on moving forward.