Renewals Manager, EmpowerRD
+ Performance-based incentives
2-5 days a week in office
R&D tax credits platform for growth companies
Open for applications
R&D tax credits platform for growth companies
21-100 employees
Open for applications
+ Performance-based incentives
2-5 days a week in office
21-100 employees
Company mission
To demystify and democratise the R&D Claims process.
Role
Who you are
- This is a client-facing, revenue-generating role requiring confidence in outbound calling, skilled pipeline management, and familiarity with CRM systems
- Proven experience in a renewals, sales, account management, or customer success role—ideally in a B2B or financial services setting
- Comfortable managing a large volume of clients and juggling multiple priorities
- Strong verbal and written communication skills—confident on the phone and effective in client-facing interactions
- Experience using CRM systems (e.g., HubSpot, Salesforce) to manage pipelines and drive activity
- Target-driven with a proactive mindset and a track record of meeting or exceeding KPIs
- Knowledge of R&D tax credits (desirable, but not essential—training will be provided)
What the job involves
- We’re looking for a driven and organised Renewals Manager to lead client retention efforts within our R&D Tax Credits business
- You’ll be responsible for engaging with existing and returning clients to secure renewals for upcoming claims
- You’ll manage a high-volume portfolio, build strong client relationships, and convert renewal opportunities into signed engagements
- Client Renewal Engagement: Own and manage the renewal cycle for a portfolio of existing clients, ensuring timely and proactive outreach ahead of their next claim
- Pipeline Management: Maintain accurate, up-to-date records of all renewal opportunities in the CRM. Forecast renewal activity and track performance against targets
- Sales Activity: Conduct high-volume outbound calling and emailing to secure client re-engagement. Confidently handle objections and clearly communicate the value of our service
- Collaboration: Work closely with the Client Success, Sales, and Delivery teams to ensure a seamless handover and strong renewal experience
- Reporting: Provide regular updates on renewal pipeline, activity metrics, and performance to internal stakeholders
Salary benchmarks
Our take
The UK government is keen for eligible companies to take advantage of the generous R&D tax reliefs on offer. But this can be a complex and confusing area, with over half of eligible businesses unaware of the opportunity. In response, EmpowerRD is attempting to change the way R&D tax credit claims are done.
The company focuses on developing technologies that simplify and automate the application process as much as possible, allowing accounting and financial managers to claim with confidence. The company’s broader ambition is to support companies across the world to unlock all funding that rewards innovation - making it one to keep an eye on moving forward.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 25 days holiday (plus up to 5 days rollover)
- Accrue an extra day of holiday for each year worked, and have your birthday off
- Private Health cover
- Lively social committee
Company values
- Lead with integrity: We do the right thing by our team, client and stakeholders. We find the right solution, not the first solution. We build trust through our technology and relationships
- Professionalism in engagement: We are reliable and dependable in our behaviour. We are an authority in our subject matter - we know what we’re talking about. We invest in learning. We are respectful in our communication
- Bold in outlook: We are an innovative organisation and invest in innovation in our technology, our processes and ourselves. We are bold in our actions. We are market leading in our thinking and services. We are driven by data
- Proactive in focus: We have a growth mindset. We’re not afraid of taking considered risks. We learn from mistakes and continuously improve. We dont wait to be told, we act as an example
- Approachable in style: We see ourselves as an enabler of a wider ecosystem. We support each other and grow together. We are a team that is fun and positive. We make ourselves accessible to our teams, clients and stakeholders. We take ownership of our actions
Company HQ
Fitzrovia, London, UK
Leadership
Robert Whiteside
(CEO)Joined the company in 2020 as CRO, going on to become COO then CEO. Member of the London COO Roundtable, and Founding Member of Pavilion.
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