Director of AI Cloud Quality Engineering, Salesforce
$230.8-334.6k
More information about location
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$230.8-334.6k
More information about location
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- The ideal candidate will possess extensive expertise in cross-functional team collaboration, effective negotiation skills, and a solid background in test automation
- This role requires strategic planning capabilities, exceptional people management skills, and the ability to manage expectations with various stakeholders while setting out a clear roadmap for the team
- A related technical degree required
- At least 10 years of experience in a similar senior QA management role within a fast-paced, agile software development environment
- Strong expertise in test automation tools and frameworks (e.g., Selenium, JUnit, TestNG)
- Excellent leadership and people management skills with a track record of building and leading high-performing teams
- Exceptional communication and negotiation skills, with the ability to manage expectations and influence stakeholders at all levels
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making
- Experience in managing cross-functional teams and collaborating with various stakeholders to achieve common goals
- Ability to develop and implement strategic plans and roadmaps
- Familiarity with CI/CD pipelines and DevOps practices is a plus
- Experience with AI technologies, large language models (LLMs), and tools like AWS SageMaker is preferred but not mandatory
- Knowledge of Salesforce products and platforms is a significant advantage
What the job involves
- Join the AI Cloud Quality Engineering team, and become a specialist on Salesforce Agentforce and AI Platform
- You will be leading the Quality Engineering team as we build the best in class the AI capabilities at Salesforce
- You'll get to work with latest technology in the AI space (including generative AI), and collaborate with the team and cloud to identify and run quality initiatives to support massive scale planned both in the short term and long term
- We are a friendly team that has been working together for years - outside of quality, we focus on volunteering and other shared interests
- Salesforce is seeking a highly experienced and dynamic Director of Software Engineering with a strong focus on Quality Assurance to lead our QA team within the AI Cloud division
- You’ll have the opportunity to enhance our test frameworks, work on test environment stability, and develop automation strategies for both platform and applications, including Copilots, Einstein for Service, and others
- Lead, mentor, and develop a high-performing QA team within the AI Cloud division
- Foster a collaborative, inclusive, and innovative team environment
- Conduct regular performance reviews, provide constructive feedback, and facilitate professional growth for team members
- Partner closely with development, product management, and other departments to ensure the integration of robust QA processes within AI Cloud initiatives
- Facilitate effective communication and collaboration across teams to identify and resolve quality issues promptly
- Oversee the development, implementation, and maintenance of test automation frameworks and tools tailored for AI Cloud products
- Ensure comprehensive test coverage and optimize testing processes for efficiency and effectiveness
- Stay updated with the latest trends, technologies, and best practices in test automation and AI testing methodologies
- Manage expectations and communicate effectively with various stakeholders including senior leadership, product owners, and customers
- Provide regular updates on QA activities, progress, and challenges, ensuring transparency and alignment with AI Cloud business objectives
- Negotiate and prioritize testing efforts to align with business goals and AI product release timelines
- Develop and implement a strategic QA roadmap that aligns with Salesforce AI Cloud’s business objectives and product development goals
- Set clear goals, milestones, and timelines for QA initiatives and projects
- Continuously evaluate and enhance QA processes, methodologies, and practices to drive improvements in product quality and team efficiency
- Establish, enforce, and uphold quality standards, guidelines, and best practices across the QA team
- Monitor and analyze QA metrics to identify areas for improvement and drive data-driven decision-making
- Lead continuous improvement initiatives to enhance product quality, reduce defects, and improve team performance
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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