Marketing Operations Specialist, Moveworks
+ Equity
Office located in Mountain View, CA
Enterprise-built conversational AI platform
Be an early applicant
Enterprise-built conversational AI platform
501-1000 employees
Be an early applicant
+ Equity
Office located in Mountain View, CA
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- The right candidate is a deeply curious and data-driven marketer who enjoys building world-class campaigns through cross-functional collaboration
- To succeed, you’ll need experience building processes, programs, workflows and campaigns, specifically across an enterprise SaaS marketing tech stack
- 1+ years of experience in enterprise SaaS marketing
- 1+ years of experience as an administrator or power user of enterprise marketing automation tools, such as Marketo, Hubspot, Eloqua, Iterable, or Salesforce Marketing Cloud/Pardot. A Marketo Administrator credential is a plus
- Experience building and automating programs across web, events and other B2B channels
- Technical experience with HTML, CSS, Java, or SQL is a plus
- Experience with Adobe Experience Manager, Adobe Analytics, Snowflake, Tableau and Salesforce is a plus
- A passion for fast-paced environments that focuses on transparency, collaboration, rapid iteration, and continual improvement
- A deep sense of curiosity and a desire to get your hands dirty to meet ambitious goals
What the job involves
- As a Marketing Operations Specialist at Moveworks, you will play a critical role in our next phase of growth by developing campaigns, optimizing technology utilization and supporting cross functional projects
- This role is a unique opportunity to become an expert in the latest marketing tech — at a multibillion-dollar AI company in hyper-growth
- This is an individual contributor role with a major impact on our Marketing Operations Team; it reports to the Head of Marketing Operations
- Responsible for the launch of campaigns, including setup, execution, and reporting for our Demand Generation, Field Marketing, Customer Success, Corporate Marketing, Partner Marketing, Product Marketing and Content teams
- Create emails, web pages and workflows within our marketing platforms
- Plan, build and deploy experiments and A/B tests to optimize campaign impact
- Enforce proper campaign processes across our marketing automation platform and CRM to drive an efficient marketing operations engine
- Maintain our campaign data to ensure accurate reporting for our stakeholders to maximize the effectiveness of campaigns
- Partner with stakeholders to identify areas of improvement for process efficiency and campaign effectiveness, while implementing best practices through education and enablement
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Articles
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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