Scaled Customer Success Manager, Asana
DACH
€79.2-101.6k
More information about location
3 days a week in office
Organizing work in one connected space
Open for applications
Organizing work in one connected space
1001+ employees
Open for applications
€79.2-101.6k
More information about location
3 days a week in office
1001+ employees
Company mission
To enable the world's teams to work together effortlessly.
Role
Who you are
- 2-3 year demonstrated success in an Account Management or Customer Success role
- Fluent in German and English
- Strong team player
- Customer-centric: Devoted to ensuring our customers’ success and committed to advocating for our customers whenever possible
- Solid communicator: Able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives)
- Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment
- Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support Asana, the team, and the customer
What the job involves
- Our Scaled Customer Success program drives adoption and retention across a broader customer base.
- We're looking for a DACH Customer Success Manager (CSM) to join our team and partner with customers on how to best leverage Asana to achieve their unique business objectives.
- Your engagements with customers, while time bound, will result in their increased satisfaction with and confidence in Asana as their organization’s work management solution.
- Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as a thought partner and lifeline to customers.
- To the entire Asana team, you’ll exemplify empathetic, customer-centricity
- Work with Asana customers across industries, functions, and stages of their customer journey in both time bound 1:1 and scaled manners
- Drive customer outcomes and value via time bound engagements
- Empower customers to become self-sufficient Asana champions, solving for their immediate needs while focusing on their long term success, value realization, and retention
- Co-create strategies and plays with your Scaled CS team to drive the broadest engagement across our customer base, most meaningful engagement tactics, and best adoption and retention results
- Act as a cross-functional superstar
Our take
Asana is a web and mobile application designed to help teams organize, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Growth - We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways
- Development - We believe in providing everyone with coaching and mentorship. You’ll have access to Conscious Leadership training, success guides, free executive coaching, and our manager training and enablement program
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dustin Moskovitz
(Co-Founder & CEO)A Harvard economics graduate, Dustin co-founded Facebook in 2004 before branching off in 2008 to found Asana. They are also the co-founder of Open Philanthropy Project and Good Ventures.
Justin Rosenstein
(Co-Founder)Previously Engineering Manager at Facebook and a Product Manager at Google. Currently Co-Founder of One Project.
Salary benchmarks
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