IT Support Specialist, Tive

• 2 or more years of experience working in the IT field at a business or organization
• General knowledge of technologies including cybersecurity, cloud infrastructure, networking, cloud storage, collaboration tools, service desk, etc
• Experience configuring and working in cloud-based business systems, such as GSuite, Slack, Jira, Salesforce, Zoom, etc
• Ability to work in a fast-paced environment, have problem-solving skills and troubleshooting abilities
• Familiarity with onboarding/offboarding employees (including shipping equipment and equipment retrieval)
• Excellent verbal/written communication and interpersonal skills
• Ability to work with remote employees in other time zones outside of EST when necessary
• The role is expected to work a range of hours between 8:30am - 4:30pm EST
• The role is expected to work physically in the Boston office
• The role is expected to work from the office 5 days a week during the first 3 months of 2026, and open to a hybrid schedule afterwards

Desirable

• As an IT Support Specialist based out of the Boston office, you will play a critical role being one of the first points of contact supporting the Tive team. T
• The role will work with the Sr. IT Manager and IT Support team, who are based out of the Boston and Kosovo office
• The role is expected to work between 8:30am - 4:30pm EST
• Ideally, we are looking for someone who will be able to work in the office 5 days a week during the first 3 months of 2026, and then open to a hybrid schedule afterwards. The hybrid schedule includes 3 days in the office and 2 days remotely
• Supporting Tive employees as a technical resource and assisting whenever our help is needed
• Buying laptops and equipment for the Boston office and US Remote employees
• Onboarding and offboarding employees, such as setting up accounts and laptops, and laptop retrieval
• Resolving IT requests submitted by employees through our service desk portal
• Working on projects to improve the technical infrastructure at Tive
• Maintaining security policies and practices Tive employees should be adhering to
• Documenting IT practices by creating knowledge base/how-to pages for future use
• Helping our People Ops team with office maintenance tasks for the first few months