Business Analyst, FISPAN

• 2–4 years of experience as a business analyst, systems analyst or implementation analyst, ideally in fintech, banking or B2B SaaS
• Comfort reading technical specifications — file layouts, XML/JSON payloads, API documentation — and turning them into clear requirements
• Hands-on experience writing user stories and acceptance criteria, and supporting QA or UAT
• Basic data-querying skills to investigate issues and validate test results
• Clear written and verbal communication with both technical and non-technical audiences, including external partners
• The ability to manage your own work within a defined scope, know when to escalate, and ramp quickly when you move to a new bank or product area

Desirable

• As a Business Analyst in FISPAN, you'll help bring new bank partners and payment rails to life
• You'll join our flex delivery bench: rather than owning a fixed set of banks, you'll move between bank pods and product lines (including Commercial Card and Cash Management) wherever delivery needs are highest, partnering closely with a senior Product Owner on each project
• It's a role built for fast, broad learning across many banks, rails and integration patterns
• You'll work day to day with Product Owners, engineering, QA, project management and our bank partners' implementation teams
• Gather and document requirements for new payment rails and bank integrations, working from bank file and API specifications (ISO 20022, NACHA, bank-proprietary flat files and XML)
• Translate commercial commitments and bank requirements into detailed Technical Requirement Documents, data mappings, transformation rules, interface diagrams, and E2E test plans
• Write clear user stories, acceptance criteria and mapping documents in Jira and Confluence that engineering and QA can build and test against
• Support bank certification and user acceptance testing: prepare test cases, run end-to-end payments in sandbox environments, and track issues to resolution
• Coordinate day to day with bank implementation contacts on connectivity (SFTP, API), test files and open questions, under the direction of the project's Product Owner
• Keep bank and rail documentation current so support, Partner Success and future teammates can rely on it
• Contribute to the handoff when a bank moves into steady state