Business Operations Manager, Lemfi
International payments service
Open for applications
International payments service
201-500 employees
Open for applications
201-500 employees
Company mission
To improve the financial lives of the next generation of immigrants.
Role
Who you are
- Impact-Oriented: You thrive in a fast-paced, high-growth environment and focus on delivering meaningful outcomes
- Analytical & Structured: You bring clarity to ambiguity, applying strong analytical skills and pragmatic problem-solving
- Collaborative: You communicate clearly with senior leaders, cross-functional teams, and external partners, driving alignment and shared success
- Proactive & Independent: You take ownership of initiatives, are highly organised, and work effectively with minimal supervision
- Integrity-Driven: You uphold high ethical standards, sound judgment, and compliance-focused decision-making
- 3 years of operations experience in financial services, payments, or regulated banking/EMI/PSP environments
- Strong knowledge of operational governance, outsourcing oversight, risk management, and regulatory expectations
- Proven experience leading cross-functional projects in fast-moving, high-growth organizations
- Exceptional analytical, problem-solving, and stakeholder-management skills
- Ability to build and optimise processes, drive continuous improvement, and implement scalable operational frameworks
- Commitment to compliance, control, and regulatory excellence in a rapidly scaling environment
- Don’t meet every single requirement in the job ad? Research shows that candidates from underrepresented backgrounds often hesitate to apply if they don't check every box. If you are excited about this role and our mission, we encourage you to apply anyway. You might be just the right person for this, or other roles
What the job involves
- You will be the engine behind LemFi’s European operations, driving strategic initiatives, operational excellence, and regulatory compliance
- Reporting directly to the CEO, you will play a pivotal role in shaping the operations function from the ground up, ensuring scalability, efficiency, and strong governance across Europe
- You won’t just manage projects—you will design operational frameworks, oversee outsourcing arrangements, and provide actionable insights to the Executive Team and Board, enabling LemFi to scale confidently while maintaining a robust control environment
- Lead Strategic Initiatives: Own the planning, execution, and reporting of key operational projects, managing portfolios and ensuring timely delivery
- Manage Outsourcing Lifecycle: Oversee outsourcing arrangements, including due diligence, contract management, monitoring, performance reviews, and exit planning in line with regulatory expectations
- Drive Governance & Reporting: Prepare and present operational and governance reports for the CEO, Executive Team, and Board, covering KPIs, risk events, outsourcing performance, and control effectiveness
- Provide Operational Expertise: Serve as the SME for operational feasibility, process design, and resource allocation in commercial and product discussions
- Optimise Processes & Controls: Review and strengthen operational processes, internal controls, and workflows to ensure efficiency, scalability, and regulatory alignment
- Support Regulatory Readiness: Ensure operational readiness for audits and regulatory inspections, maintaining high standards of compliance and control
- Foster Continuous Improvement: Identify opportunities to build new processes, improve efficiency, and enhance control environments as the business scales
Application process
- Chat with a Talent Partner (30 mins)
- Behaviours & Culture Interview (30 mins)
- Case Study (60 mins presentation)
- Final Interview (45 mins)
Our take
LemFi, previously known as Lemonade Finance, is a fintech platform addressing the challenge of accessing reliable financial services faced by millions of immigrants worldwide. By offering quick onboarding and a multi-currency offering, LemFi allows its users to send, receive, hold, convert, and save in both their country of origin and residence currencies.
Recognizing the limitations faced by traditional banks and neo-banks, LemFi offers instant international transfers at favorable exchange rates with no transfer fees. Initially launched in Canada, growing demand for the company's services has allowed it to expand to the UK, and broaden its African payment channels.
The company has secured good funding from prominent investors like Y-Combinator, Zrosk, Global Founders Capital, and Olive Tree. With plans to expand its product offering across the globe, LemFi will further its mission of providing accessible and transparent financial services to migrant communities worldwide.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Downtown, Oakland, CA
Leadership
Ridwan Olalere
(Co-Founder & CEO)Also the Founder of forLoop Africa. Previously the Country Manager of Uber Nigeria. Also worked as a Software Developer at Flutterwave, Hotels, Novatia, and NextMynds.
Rian Cochran
(Co-Founder)Previously a Financial Director at Opera Software, Powerbets Holdings, and OPay.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 10 more jobs at Lemfi