Senior Enterprise Customer Success Manager, Adonis
$150-175k
+ Competitive Equity Packages
Healthcare revenue cycle management software
Job no longer available
Healthcare revenue cycle management software
201-500 employees
Job no longer available
$150-175k
+ Competitive Equity Packages
201-500 employees
Company mission
To maximize revenue outcomes that enable healthcare providers to deliver the highest form of clinical care.
Role
Who you are
- 6+ years of experience working directly with Enterprise customers, quickly learning their business and helping solve their most important problems. You’ve demonstrated that you can advise customers on improving their business and not just execute on product needs
- Proven ability to manage and grow relationships with complex, demanding, and high-stakes enterprise customers, addressing challenges with a solutions-oriented and proactive approach
- Quantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal
- Previous experience with B2B Healthcare SaaS and/or Revenue Cycle Management
- Be a thought leader on customer workflows and value creation to external and internal stakeholders
- Exceptional communication skills. Understand what needs to be done when and by who. Be proactive with customers and anticipate challenges before they arise. Know how to work cross-functionally internally in order to drive outcomes for customers
- Strong analytical skills - comfortable with running basic financial analysis in Excel and presenting results to a customer or internally
- Strong storytelling skills. You aren’t afraid to put together a slide deck to tell the story of where a customer has been and where they should be going
- Experience mentoring or guiding other CSMs or team members is a plus
What the job involves
- Strategic Partnership: Take ownership of a book of business composed of large Enterprise Health Organizations with minimal supervision, driving success for both the customer and the company
- Deeply understand the customers’ business and partner with them to help them reach and exceed their strategic goals
- Own everything customer related, collaborating with Executive Sponsors to plan and drive towards those goals, VP’s of RCM to help with change management and moving RCM metrics, and conducting desk sides with RCM operators, deeply understanding their workflows and pain points
- Drive Time to Value: Improve internal playbooks and processes to increase time to value for customers
- Partner with product to accelerate getting customers to their “aha” moment through the implementation of AI powered workflows
- Influence Roadmap: Work closely with product and engineering to distill customer product feedback across your entire book of business and influence the product roadmap
- Communicate effectively to ensure all themes and pain points are addressed and documented
- Account Growth: Identify expansion opportunities within your customer portfolio and partner with the internal go-to-market team to close additional revenue opportunities
- This includes identifying new RCM use cases, selling new workflow capabilities, or expanding the number of existing AI Agents a customer uses
- You're responsible for driving NRR, logo retention, and expansion revenue
- RCM Expertise: Become an expert in Revenue Cycle Management in order to best support your customers and act as a strategic advisor to them, not just an Adonis product expert
Our take
Adonis is a revenue intelligence and automation platform addressing the inefficiencies and complexities of revenue cycle management (RCM) in healthcare. Traditional RCM processes are often manual and fragmented, causing significant revenue losses and operational inefficiencies.
To combat these issues, Adonis has created a platform that integrates with electronic health records (EHRs) and uses AI to power real-time dashboards, alerts, claims tracking and smart worklists. These tools provide billing teams with insights to improve productivity, mitigate denials and prioritize the right tasks.
With significant financial backing, Adonis is well-positioned for the future. It has plans to accelerate product innovation, expand into the health system space and grow its team as it helps more healthcare providers recover revenue, reduce staffing needs and focus on patient care.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2024
$31m
SERIES B
May 2023
$17.3m
SERIES A
Total funding: $53.9m
Company benefits
- Competitive Salary & Equity: We offer competitive salaries and equity opportunities, ensuring you share in our success while building your future.
- 100% Employer Paid Medical, Dental, Vision & Funded HSA: As a healthcare company, it is very important for us to take care of our employees and their health. We offer three plans, all 100% employer covered.
- Free Lunch Daily: As an in-office company we encourage our employees to grab coffee and lunch of their choice with their team members to build camaraderie.
- Unlimited PTO: As a company, we value work-life balance and want our employees to feel comfortable to take as much time off as desired.
- 12 Weeks Paid Parental Leave: We want our new parents to get the time they need to be with their new family members and ease the transition when they return to work.
- 401k Benefits: We’re not just focused on your financial success today—we’re here to help you build a secure and thriving future with our 401(k) plan.
Leadership
Akash Magoon
(Co-Founder & CEO)Previously co-founded Nayya where they served as the CTO for 3 years. They are also an experienced Software Engineer having worked at Enigma Technologies, Cedar and Amazon Web Services.
Aman Magoon
(Co-Founder & CPO)Previously part of the Founding Team at Nayya where they served as the VP of Product for 2 years. Before that, they were a Senior Manager at LiveRamp, a Senior Consultant at EY and an Analyst at Deloitte.
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