Account Manager, Fandom

• You are passionate about digital advertising, exceptional at client service, and have strong decision-making, organizational, planning, and problem-solving skills with a proven ability to identify and prioritize critical issues
• A person with 2-5 years relevant experience
• Experienced with one or more ad servers (e.g., Google Ad Manager, Google DCM, etc.)
• Experienced with one or more ad verification tools (e.g., IAS, MOAT, DoubleVerify, etc.)
• Experienced in a client facing role (Client Services, Sales/Planning or Account/Project Management)
• Extremely proactive and highly organized, with the ability to manage multiple tasks simultaneously
• Knowledgeable of online advertising industry, trends, technologies, pricing models and ad campaign metrics; CPM, CPC, and CPA
• Experienced working with digital ad vendors, 3rd party and/or rich media ad serving systems, and data management platforms
• Open to working a hybrid schedule in our New York City office 2 days a week

Desirable

• Our Account Manager opportunity is in the US and reports to our Manager of Account Management
• As an Account Manager, you will maximize the value of direct-sold online advertising campaigns through strategic and best-in-class operational support in a post-sales capacity
• You will have a prominent client-facing role You will build trust with partners, drive seamless executions, achieve campaign objectives, and maximize revenue
• As a post-sale point of contact for campaign execution and optimization, you will be responsible for representing client needs and goals to ensure optimal performance and client satisfaction
• Partner with sales to understand client objectives, strategies and goals; provide guidance on product selection, inventory, pricing and internal requirements
• Participate in client campaign kick-off calls to outline creative asset/ad tracking requirements and deliverables
• Ensure seamless campaign execution and drive towards full delivery and client’s KPIs
• Prepare reports and analyze ad performance relative to campaign objectives; provide optimization recommendations (creative execution & strategy, placement evaluation, frequency capping, etc.) to increase performance for client
• Build wrap-up analysis, leveraging various sets of performance data and metrics
• Maintain in-depth knowledge of ad products and relevant specs, guidelines and business rules; manage asset delivery timelines (SLAs)
• Educate sales and clients to evangelize Fandom and our offerings
• Liaise with sales, sales development, design, product, ad engineering, and marketing regarding planning and prioritization to assist in campaign execution
• Develop and maintain strong relationships with clients and agencies; deliver best in class service to meet and exceed client expectations
• Manage monthly billing reconciliation process with sales planners and finance