Customer Success Manager, CADDi
+ stock options plan
AI data platfrom for manufacturers
Open for applications
AI data platfrom for manufacturers
201-500 employees
Open for applications
+ stock options plan
201-500 employees
Company mission
To democratize clients drawings and supply chain data.
Role
Who you are
- You’ve led enterprise-level B2B customer partnerships, managing both operational (adoption) and commercial (renewals and upsells/expansions) aspects
- Strong understanding of customer onboarding and “land and expand” best practices for a SaaS platform
- Excellent communication and interpersonal skills with the ability to build rapport and trust internally and externally
- Analytical mind with a problem-solving approach and strong attention to detail
- Ability to work independently and collaboratively in a fast-paced environment
- Proficiency in CRM and communication tools
Desirable
- Fluency in Japanese
- Experience working in a start-up tech environment
- Experience in a manufacturing SaaS or manufacturing technology environment
What the job involves
- At CADDi, we're looking for a skilled Customer Success Manager to join our team and play a crucial role in ensuring client satisfaction and driving growth
- This position offers dynamic and hands-on experience, and you'll wear multiple hats and contribute to various customer-facing functions at CADDi
- Customer Onboarding
- Lead new customer onboarding, focusing on adoption and satisfaction within the initial period of use
- Deliver persona-specific training and communicate technical information simply and effectively
- Customer Discovery and Relationship Building
- Become a trusted advisor by developing multi-level relationships with key stakeholders, including executive sponsors and champions
- Conduct regular meetings, visits, and business reviews to nurture these relationships and ensure their use case potential within CADDi is maximized
- Customer Retention and Growth
- Monitor and analyze key customer health metrics such as adoption and satisfaction to prevent churn
- Identify and develop growth opportunities that unlock the full potential of CADDi’s offerings
- Customer Satisfaction and Referenceability
- Develop customer case studies with quantifiable results
- Build our customer community by organizing events and webinars
- Internal Collaboration and Customer Advocacy
- Capture and communicate the voice of the customer (VOCs) through case studies, references, and community development
- Partner with other internal teams to drive customer advocacy and enhance the customer experience
Our take
The manufacturing industry is growing increasingly complex, with companies juggling large inventories, multiple suppliers, and intricate supply chains. Founded in 2017, CADDi is using AI to make manufacturing smarter and more efficient, turning scattered design and supply chain data into actionable insights for industries from automotive to robotics.
CADDi's platform identifies duplicate or similar parts, helping manufacturers streamline procurement, consolidate suppliers, and cut costs. Teams can search parts using keywords or design specs, reducing reliance on veteran employees' knowledge. And companies like Subaru and DENSO have reported major time saving and faster sourcing, showing just how transformative CADDi's AI really is.
The company's growth reflects its impact and ambition too. After raising over $200M in venture funding and deepening its partnership with Google Cloud, CADDI is expanding its US presence and doubling its engineering team. It's also been recognized by Fast Company as one of the Most Innovative Companies in 2024, and now is targeting $1B in revenue by 2030, its ambitious but CADDi sure is shaping the future of manufacturing with AI.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health Insurance
- 401k
- Stock Options
- Parental Leave
- Annual Leave
- Referral Bonuses
Company HQ
Chicago Loop, Chicago, IL
Leadership
Yushiro Kato
(CEO)After graduating from the University of Tokyo, they worked at McKinsey & Company where they were an Engagement Manager leading the procurement and IoT practice in the manufacturing industry.
Aki Kobashi
(CTO)After four years of building data processing systems at Lockheed Martin in coordination with NASA and JAXA, they joined Apple. There, they worked on mobile products including the iPhone, and as a senior engineer on the development of embedded products such as the Airpods.
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