Customer Success Manager, CADDi
+ stock options plan
Procurement solutions for manufacturers
Be an early applicant
Procurement solutions for manufacturers
201-500 employees
Be an early applicant
+ stock options plan
201-500 employees
Company mission
To create a world that can realize each manufacturer’s strength to create a flat, non-hierarchical relationship between customers and manufacturers.
Role
Who you are
- You’ve led enterprise-level B2B customer partnerships, managing both operational (adoption) and commercial (renewals and upsells/expansions) aspects
- Strong understanding of customer onboarding and “land and expand” best practices for a SaaS platform
- Excellent communication and interpersonal skills with the ability to build rapport and trust internally and externally
- Analytical mind with a problem-solving approach and strong attention to detail
- Ability to work independently and collaboratively in a fast-paced environment
- Proficiency in CRM and communication tools
Desirable
- Fluency in Japanese
- Experience working in a start-up tech environment
- Experience in a manufacturing SaaS or manufacturing technology environment
What the job involves
- At CADDi, we're looking for a skilled Customer Success Manager to join our team and play a crucial role in ensuring client satisfaction and driving growth
- This position offers dynamic and hands-on experience, and you'll wear multiple hats and contribute to various customer-facing functions at CADDi
- Customer Onboarding
- Lead new customer onboarding, focusing on adoption and satisfaction within the initial period of use
- Deliver persona-specific training and communicate technical information simply and effectively
- Customer Discovery and Relationship Building
- Become a trusted advisor by developing multi-level relationships with key stakeholders, including executive sponsors and champions
- Conduct regular meetings, visits, and business reviews to nurture these relationships and ensure their use case potential within CADDi is maximized
- Customer Retention and Growth
- Monitor and analyze key customer health metrics such as adoption and satisfaction to prevent churn
- Identify and develop growth opportunities that unlock the full potential of CADDi’s offerings
- Customer Satisfaction and Referenceability
- Develop customer case studies with quantifiable results
- Build our customer community by organizing events and webinars
- Internal Collaboration and Customer Advocacy
- Capture and communicate the voice of the customer (VOCs) through case studies, references, and community development
- Partner with other internal teams to drive customer advocacy and enhance the customer experience
Our take
CADDi provides solutions to streamline procurement in the manufacturing industry, delivering an ordering and supply platform, as well as an AI-enabled drawings search system. The search system is particularly interesting because, according to the company, drawings data is the "most important data" in manufacturing.
Through CADDi, manufacturers can procure materials such as sheet metal and machining from an array of partners. By collecting these options in one place, the platform saves users time and effort because they don't have to conduct a search themselves. Similarly, CADDI's drawing search means users can source say, a complex machine part, from just a drawing - without needing to know any further details.
Having already established a strong presence in Japan, CADDi has begun international expansion efforts, beginning with a US division. It is well-funded, and is investing in growing its team and its network of suppliers, as well as further enhancing the technological capabilities its drawings search feature.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health Insurance
- 401k
- Stock Options
- Parental Leave
- Annual Leave
- Referral Bonuses
Company values
- Think Big
- Be Distinctive
- As One
- Uphold Integrity
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Yushiro Kato
(CEO)After graduating from the University of Tokyo, they worked at McKinsey & Company where they were an Engagement Manager leading the procurement and IoT practice in the manufacturing industry.
Aki Kobashi
(CTO)After four years of building data processing systems at Lockheed Martin in coordination with NASA and JAXA, they joined Apple. There, they worked on mobile products including the iPhone, and as a senior engineer on the development of embedded products such as the Airpods.
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