Support Engineer, AirDNA
Tier 2, EU
€22-26k
+ Annual bonus
Short-term vacation rental data
Be an early applicant
Short-term vacation rental data
101-200 employees
Be an early applicant
€22-26k
+ Annual bonus
101-200 employees
Company mission
To empower hosts, investors, and businesses with the most accurate tools to succeed in the vacation rental space.
Role
Who you are
- 3+ years in technical support, DevOps, or software engineering, with exposure to SaaS platforms or web applications
- Experience with PostgreSQL databases, especially writing queries
- Experience with Heroku or similar cloud platforms
- Comfortable with log analysis and using data to investigate and resolve technical issues
- Problem-Solving: Ability to break down complex problems into manageable solutions and follow through to resolution
- Communication: Clear, concise writing skills to document solutions and communicate with internal teams effectively
- Collaboration: A team-oriented mindset with a focus on knowledge sharing and cooperation across departments
- Adaptability: Willingness to learn new tools and technologies and adapt to changing needs as the platform evolves
- On-call Availability: Willingness to participate in on-call rotations to support critical incidents (including nights and weekends)
Desirable
- Experience with Ruby is highly valued
- AWS experience
What the job involves
- We’re looking for a Tier 2 Support Engineer to join our team and assist with resolving complex technical issues that arise from our platform’s backend services
- In this role, you’ll collaborate with our Tier 1 support specialists and engineering teams, focusing on troubleshooting and maintaining system stability
- This is a behind-the-scenes position where you’ll dive into technical problems, document solutions, and suggest improvements
- Handle Escalations: Assist Tier 1 support specialists by troubleshooting and resolving more complex technical issues related to our backend technologies (Ruby, Hanami, PostgreSQL)
- Root Cause Analysis: Break down technical problems from high-level descriptions to their underlying causes, using logs and data as necessary
- Documentation: Create and maintain clear, helpful internal documentation to support Tier 1 specialists and improve knowledge-sharing across the team
- Collaboration: Partner with product, engineering, and DevOps teams to address recurring issues and provide technical input for platform updates
- Process Improvement: Identify opportunities to automate workflows, streamline processes, and improve overall support efficiency
- On-call Support: Participate in an on-call rotation to assist with critical incident management and ensure fast issue resolution when needed
Our take
Short-term rentals are continuing to boom, and the demand for actionable rental data is growing. AirDNA solves that problem by offering predictive analysis software for rental operators.
AirDNA's machine learning algorithms track the daily performance of over 10 million property listings worldwide, and offer highly valuable insights for Airbnb hosts, rental managers, hoteliers and investors. The company was acquired by Alpine Investors in 2022, which is a testament to the desirability of its product.
With their recent acquisition, AirDNA now has access to more funding and more customers. They will need to invest in their innovation and outreach in order to maintain and grow their market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
36% employee growth in 12 months
Company
Company benefits
- 62 days per year to work from anywhere!
- 36 holidays per year
- Health insurance with Sanitas (Vision + Dental included)
- Continuing education stipend
- Cobee card available for public transport, daycare, restaurants and health insurance
Company values
- Honest: We have a strong feedback culture. Integrity is the backbone of our data, insights, and customer relationships.
- Happy: We show up with a smile on our faces and are happy to support our team members.
- Hungry: We are never satisfied with the status quo and are always looking to deliver more value to our customers.
Company HQ
Sant Gervasi - Galvany, Barcelona, Spain
Articles
Leadership
Demi Hovart
(CEO, not founder)COO at AirDNA before becoming CEO. Was previously VP, Growth Team at Serent Capital.
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