IT Systems Engineer, OpenGov
$104-110k
OTE
More information about location
4-5 days a week in office
Cloud ERP software for the public sector
Posted today
Cloud ERP software for the public sector
501-1000 employees
Posted today
$104-110k
OTE
More information about location
4-5 days a week in office
501-1000 employees
Company mission
To power more effective and accountable government.
Role
Who you are
- The ideal candidate is a problem solver who thrives in a fast-paced environment, excels at cross-functional collaboration, and brings a strong technical foundation in modern IT systems, automation, and security practices
- Minimum of 5 years of experience in IT systems engineering, enterprise IT, or related field
- Self-motivated, creative, results-driven, solution-oriented, driven to succeed. Able to work around ‘blockers’ with teams and come up with long-term solutions, as well as creative workarounds where necessary
- High level of accuracy and attention to detail
- Working knowledge of at least one scripting language like Python or other languages (e.g., Bash, PowerShell) to automate routine tasks, improve system workflows, and integrate disparate systems
- Experience with IT help desk ticketing systems such as Zendesk or Jira Service management
- Familiarity with some or all of the following APIs, MDM, AWS, Okta, Workato, Github, Atlassian Suite, Google Workspaces, Windows, and macOS
- Organized and can manage multiple projects that meet the needs of multiple stakeholders within the organization
- Ability to work with autonomy in a fast-paced environment and a strong sense of accountability as well as a proven track record of driving results through indirect influence and delivering results
- Ability to learn new systems and technology quickly
- Crisp written communication and verbal communication skills
- BA/BS degree in Information Technology, Business, Computer Science, or other related fields
What the job involves
- OpenGov is seeking a skilled and motivated IT Systems Engineer to join our growing IT organization
- In this role, you will help drive the development of access controls, enterprise application integrations, and IT support initiatives
- You’ll serve as both a functional and technical contributor, partnering closely with application owners and end users to design scalable, secure, and effective solutions to complex business challenges
- As OpenGov continues to scale, you will play a key role in building systems and processes that grow with the organization and support its evolving needs
- Design and implement integrations between enterprise applications and third-party services using event-driven workflows and APIs - particularly for Identity and Access Management (IAM), business systems, SSO, and email infrastructure
- Own and continuously improve the technical portions of onboarding and offboarding processes for internal users, ensuring completeness, consistency, and security
- Develop automated workflows and scripts for key business processes such as employee life cycle, asset lifecycle management, and systems monitors and alerting
- Define, implement, and manage access controls across cloud-based and on-prem systems, ensuring appropriate least-privilege enforcement
- Support core IT infrastructure by monitoring systems, resolving incidents, and maintaining availability across services
- Create and enforce Self-Service access policies and system customizations to streamline IT operations
- Provide Tier 2 support for escalated IT issues, including incident diagnosis and resolution
- Author and maintain technical documentation, SOPs, and internal knowledge base articles to support operational continuity and knowledge sharing
Our take
As the world digitizes, governments must innovate their operations in order to deliver the highest standard of service. OpenGov offers cloud software products to help governments manage performance, improve budgeting, and visualize operational intelligence, as well as providing comprehensive open data.
OpenGov is the leader in local government software. Its cloud-based products, which aided a number of public agencies through the pandemic, include citizen services, procurement, budgeting and planning capabilities - made comprehensive by a series of strategic acquisitions. The company's coherent and integrated software solution significantly reduces the stress on government systems, allowing them to work smarter and better for their citizens.
OpenGov serves over 1,600 governments across the US, and continues to secure new clients. It also has made several partnerships towards improving its range of services which will enable it to remain a powerful tool for governments wishing to digitally transform.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$50m
LATE VC
Oct 2021
$50m
LATE VC
Total funding: $228m
Company benefits
- Work from anywhere
- Unlimited vacation
- Mission-driven colleagues
- World-class healthcare
- Professional development
Company HQ
Trinidad, San Jose, CA
Leadership
Zachary Bookman
(CEO)Prior to co-founding OpenGov, was a Principal for Formation 8 and a Special Advisor with ISAF in Afghanistan, focusing on rule of law and governance.
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