Support Software Engineer, Bugcrowd
$118-150k
Crowdsourced security platform
Be an early applicant
Crowdsourced security platform
1001+ employees
Be an early applicant
$118-150k
1001+ employees
Company mission
To meet you where you are in your security journey, enabling you to proactively keep your digital business one step ahead of cyberthreats.
Role
Who you are
- The ideal candidate is an experienced software engineer with a strong background working in an SLA-driven engineering support environment
- The role requires the ability to drive deep into Bugcrowd’s applications to troubleshoot technical issues, while liaising with the issue submitter
- A degree in Computer Science, Computer Engineering, Mathematics, or related field
- 3 or more years of experience understanding complex technical issues anywhere within a product, being able to dig into the corresponding code, determine root cause, and develop a robust solution
- Several years of coding experience in Javascript and in more than one backend language, preferably Scala, Go, Kotlin, or Ruby
- Strong hands-on integration experience (JIRA, SAML, API, SSO, 2FA) with the ability to walk non-technical customers through proper setup of integration configuration
- Experience with Event-driven architecture, and some understanding of data architecture
- Familiarity with and capability of using command-line tools and utilities (Bash, SSH, grep, etc)
- Knowledge of or interested in infrastructure and cloud (preferably AWS)
- Outstanding follow-through on projects - highly motivated with a strong sense of urgency and able to be self-sufficient
- Ability to maintain composure and a clear head under duress
- Excellent time management and ability to adapt to shifting priorities
- Attention to detail and ability to identify creative solutions to changing and complex problems
- A propensity to anticipate outcomes in a given situation, and provide preemptive solutions to help ensure positive outcomes
- Impeccable interpersonal skills and ability to navigate complex situations across teams and individuals
- Experience building strong effective working partnerships and managing conflicts of interest between various parties and stakeholders
- Ability to make informed judgment calls on-the-fly when the situation requires it
- Ability to explain common security vulnerabilities
- The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation
- Sitting and / or standing - Must be able to remain in a stationary position 50% of the time
- Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day
- Environment - remote, work-from-home 100% of the time with the possibility of travel on an occasional quarterly basis for planning & brainstorming sessions
Desirable
- Experience in data and event buses, streaming data (especially in the Kafka ecosystem), and SQL
- Containers: Docker, Kubernetes
- Secure development best practices (OWASP, etc.)
- Knowledge of networking concepts
- DNS, SSL, load balancing, and general traffic routing and management
- Deep understanding of performance issues in web applications
- Understanding of usability and accessibility
- Experience with triple stores, SPARQL, OWL or other semantic web technologies
- Experience with DevOps – DBs, pipelines, monitoring, deployment, etc
- Experience mentoring others
What the job involves
- Bugcrowd is looking for a talented and motivated Software Engineer, Support to join our sustaining engineering team
- The sustaining team is the crossover point between Bugcrowd product support and engineering, responsible for receiving, analyzing and resolving internal issues that have arisen through monitoring tools and systems, and external issues that have been escalated through the product support to engineering process
- This role will bridge the gap between the Support function and other groups including Operations, Engineering, and Product Management, and is integral in providing higher technical guidance and solutions across a wide variety of situations
- Fix bugs and other software defects reported to our ticketing system
- Manage escalations of both internal and customer facing technical issues
- Provide technical/solution support to our client and user base
- Become an expert in all things Bugcrowd: identifying solutions, creative solutions and/or workarounds for complex issues and proactively looking for areas of improvement in our product suite, procedures, and the company as a whole
- Document repeatable solutions in our Knowledge Base to enable consistent and timely resolutions for engineering support issues
- You’ll be working with:
- Product and Engineering to diagnose customer and researcher issues and collaborate on future solutions to prevent issues in the future
- Customers and Hackers to confirm, diagnose, and resolve complex technical issues
- Program Operations and Account Management to assist with Bugcrowd customer program management
- Application Security Engineers for addressing issues raised by Bugcrowd’s researcher community
Our take
Remote working has become a more permanent trend, resulting in new forms of cyberattack. Yet, most companies lack the resources and diversified skills to find hidden vulnerabilities before attackers do. Bugcrowd is setting out to fix this problem by connecting companies with “white hat hackers” who proactively search for vulnerabilities in a company’s system.
As the leading provider of crowdsourced cybersecurity solutions, the company’s ethical hackers prevented more than $27 billion in cybercrime between May 2020 - August 2021. The company has a number of high-profile customers, including Etsy, Tesla, Cisco, Pinterest and Twilio.
Bugcrowd has kept up this impressive momentum, raising considerable amounts of funding over the years. The latest influx will empower the company to further scale its platform, fuel innovation and leverage strategic M&A opportunities in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Nov 2024
$50m
LATE VC
Feb 2024
$102m
SERIES E
Total funding: $230.7m
Company benefits
- Medical/Dental/Vision Insurance
- 401(k)
- Stock Options
- Flexible Vacation Time
- Mental Health Days
- Pre-tax Commuter Benefits
Company values
- 360 Degree Accountability: Every team member counts. We each take responsibility for our tasks, but we're always ready to pitch in
- Build It Like You Own It: Value isn't just measured in time - it's about making meaningful change. No matter what we’re working on, we take ownership of—and pride in—our projects
- Think Like a Hacker: If it ain’t broke…well, we still take it apart and make it even better! We never settle for “good enough,” and use whatever resources we have to achieve customer goals
- Simple is Strong: We approach every project with the goal of finding the simplest, strongest solution possible. Doing so helps us deliver more resilient, robust and efficient results
- Respect is Key: Everyone deserves to be treated with respect. Whether we’re working with a customer, an ethical hacker or a team member, we always communicate with compassion and respect
- Don't Just be Valuable; Create Value: It’s not enough for us to simply “be valuable.” Instead, we proactively create value for our stakeholders by solving their most urgent challenges in innovative, impactful ways
- Happy Customers: Delighting our customers really matters to us. We always focus on delivering the best possible experience, throughout the platform and in every day-to-day interaction
Company HQ
Northern Waterfront, San Francisco, CA
Articles
Leadership
Casey Ellis
(Founder & Advisor)Former CEO of Bugcrowd. Founder & previous Director of White Label Security. Current member of the CTI League, is on the Advisory Board at Flirtey, a Mentor at CyRise, and Principal at Tall Poppy Group.
Dave Gerry
(CEO)Has been with the company since 2020, as an Advisor then COO before becoming CEO in 2022. They are also a Member of the Forbes Business Development Council and former CRO of NTT Application Security.
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