Support Engineer, Daisy Corporate Services

1st Line

Salary not provided

Cisco

Google Workspace

Junior, Mid and Senior level

London

5 days a week in office (Cray Ave., Orpington)

Managed service provider

Open for applications

Managed service provider

201-500 employees

B2BSecurityEnterpriseSaaSCyber SecurityCloud Computing

Open for applications

Salary not provided

Cisco

Google Workspace

Junior, Mid and Senior level

London

5 days a week in office (Cray Ave., Orpington)

201-500 employees

B2BSecurityEnterpriseSaaSCyber SecurityCloud Computing

Company mission

Daisy Corporate Services is on a mission to be the UK’s go-to Managed Service Provider.

Job

Company

Role

Who you are

We are looking for someone with the following skills and attributes
Background in providing IT support
Excellent communication skills (both written & verbal)
General IT knowledge and understanding
Good problem-solving skills
Capable of working independently
Team player
Good Customer service skills
Flexible attitude and strong work ethic
Understanding of networking and protocols
Experience in PC hardware upgrades

What the job involves

We are looking for a new Technical Support Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting the most from our technology.
The successful candidate will be the part of the Service Desk team who are the first point of contact for our customers, answering service desk cases and escalating when necessary and required
There will be hands on experience in online security, networking, servers, firewall configuration, data handling, communications, and cloud services
We operate two working patterns of the Service Desk are Monday to Friday 0800-1630 and 0930-1800
There will be an element of travel involved around London supporting our customers
Working amongst a technical helpdesk, providing support to circa 3000 UK schools
Remote network troubleshooting
Supporting a range of technologies
Custom products designed and developed in house
VoIP and WiFi solutions
Cisco firewalls
Backup and recovery solutions
Microsoft 365 and Google Workspace environments

Salary benchmarks

Our take

Daisy Corporate Services, a part of Daisy Group, is a leading UK Managed Service Provider. Based in the Northwest, the company serves mid-sized to enterprise-scale businesses, where its counterpart Daisy Communications serves the SMB market.

The company has grown organically since its original launch in 2001, and now boasts an impressive client base across the UK. It provides cyber security, communication, and cloud-based services, with a particular focus on Microsoft products.

Interestingly, the revenue dominance of Apple over Microsoft has not perturbed Daisy, which has capitalised on UK businesses utilising the cloud for many of their operations. The Group collectively serves upwards of 2000 businesses and has acquired North England tech companies Communication Better, ECSC and XLN in past years. A Merger with managed services provider Wavenet in 2024 saw Daisy Corporate Services combine its portfolio to reach a valuation of over £1 billion and 20,000 enterprise customers.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.4)

Trustpilot (4.6)

Company

Funding (1 round)

Aug 2015

$52m

GROWTH EQUITY VC

Total funding: $52m

Company benefits

Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us
Hybrid, field and home based working - To ensure work WORKS for you
Enhanced family friendly policies – We are here to look after you and your nearest and dearest
Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team

Company HQ

Brierfield, UK

Leadership

Matthew Riley

(Chairman & Founder)

Currently Chairman at U-Explore Limited. Previously Executive Chairman at Damovo Europe.

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