Director of Product Strategy & Operations, Vonage
CCaaS
Cloud-based communications APIs
Open for applications
Cloud-based communications APIs
1001+ employees
Open for applications
1001+ employees
Company mission
To make communications more flexible, intelligent, and personal to help enterprises stay ahead.
Role
Who you are
- Top tier university
- Advanced degree in Business, Engineering, Computer Science, or related field; MBA from top tier university is preferred
- 5+ years of experience in product management, strategy, operations, or a related field
- Demonstrated experience in strategic planning, program management, or business operations within a product-focused organization
- 3+ years experience in the UCaaS, CCaaS, and/or CPaaS market
- Strong track record of improving operational efficiency and driving large-scale projects to completion
- Strong understanding of product management processes, methodologies, and best practices
- Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization
- Proven ability to analyze data, synthesize insights, and present findings to senior leaders
- Expertise in tools such as Jira, Confluence, Asana, or similar project management software
- Ability to balance both strategic thinking and hands-on execution in a fast-paced environment
- Strong problem-solving and analytical skills, with a focus on continuous improvement
What the job involves
- We are seeking a Senior Manager, Product Management Strategy & Operations to drive the strategic initiatives and operational efficiency of our Product Management team
- This role will work closely with Product Leadership, cross-functional teams, and key stakeholders to align product strategy with overall business goals, streamline operations, and support the execution of high-priority initiatives
- As a key partner to the Product team, you will be responsible for implementing processes, tools, and best practices that enhance the team's ability to deliver world-class products efficiently
- You will also play a critical role in defining product strategies, managing product planning cycles, and providing data-driven insights to ensure alignment with the company’s long-term objectives
- Strategic Planning & Alignment:
- Collaborate with Product Leadership to define and refine the product strategy, aligning with broader business goals (OKRs)
- Lead annual and quarterly planning processes, ensuring roadmaps reflect strategic priorities and resource allocation
- Develop frameworks and tools to evaluate and prioritize product initiatives based on business impact, feasibility, and market needs
- Operational Excellence:
- Design and implement processes that improve the operational efficiency of product management, including roadmap management, product lifecycle processes, and cross-team collaboration
- Standardize workflows to support product development cycles from ideation to launch
- Implement and manage tools that enhance team collaboration, data visibility, and project management
- Data-Driven Insights & Reporting:
- Lead a team of Business Analysts to build and maintain product dashboards that track key performance metrics (KPIs) and provide insights into product performance and impact
- Conduct market, competitor, and performance analysis to support data-driven decision-making across the product portfolio
- Present findings and recommendations to senior leadership and key stakeholders
- Cross-functional Collaboration:
- Partner closely with Engineering, Design, Marketing, Sales, and other cross-functional teams to ensure alignment and remove roadblocks
- Facilitate communication and collaboration between product teams and external stakeholders, ensuring transparency and alignment throughout the product lifecycle
- Champion the voice of the customer, ensuring that product strategies are aligned with user needs and market demands
- Program & Project Management:
- Oversee the execution of cross-functional product initiatives, ensuring timely delivery, risk management, and accountability
- Lead special projects, such as process improvements, systems implementations, or strategic growth initiatives, as assigned by Product Leadership
Salary benchmarks
Our take
According to Vonage, technology should make business communication easier, but it currently makes it more complicated due to the various communication platforms that users need to spend time learning how to use. Moreover, users often realise that the platform is not the right choice for them after wasting a lot of time understanding how to navigate it. Vonage aims to change this by providing enterprises with a flexible cloud communications platform that simplifies business communication.
Vonage offers a unified communications solution that is easy to understand and use every day. The platform integrates communication via voice, messaging, video, and data and gives clients the flexibility to choose from a wide range of tools and integrations or to create new ones using Vonage's APIs.
Following its acquisition by Ericsson - a multinational networking and telecommunications company - Vonage has been focused on expanding its presence in wireless enterprises and broadening its global offerings. Vonage won the 2022 FinTech Award for Outstanding Cloud Communications Solutions in recognition of its growth and continued dedication to the development of new technologies.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2005
$200m
SERIES E
Aug 2004
$105m
SERIES D
Total funding: $372m
Company benefits
- Unlimited paid annual leave 🇺🇸
- Flexible working hours 🇺🇸
- Medical cover 🇺🇸
- Health Savings Account 🇺🇸
- Dental and Vision Cover 🇺🇸
- Income Protection 🇺🇸
- Maternity/Paternity Leave 🇺🇸
- Retirement Plan 🇺🇸
- Telehealth 🇺🇸
- Tuition Reimbursement 🇺🇸
- Legal plan 🇺🇸
- Career progression 🇺🇸
- Training 🇺🇸
- Industry conferences 🇺🇸
- Unlimited paid annual leave 🇬🇧
- Flexible working hours 🇬🇧
- Company pension 🇬🇧
- Life assurance 🇬🇧
- Income Protection 🇬🇧
- Cycle to work scheme 🇬🇧
- Payroll Giving for Charities 🇬🇧
- Train Season Ticket Loan 🇬🇧
- Private Medical 🇬🇧
- Dental & Eye Cover 🇬🇧
- Gym Membership Loan 🇬🇧
- Enhanced Maternity and Paternity Leave 🇬🇧
- Career progression 🇬🇧
- Training 🇬🇧
- Industry conferences 🇬🇧
- Work laptop 🇬🇧
- Secure bicycle storage 🇬🇧
- Breakouts areas include games room, relaxation room, playstation, table tennis and much more 🇬🇧
- Discounts in London attractions through TasteCard Loan and BUPA, the medical provider 🇬🇧
- Social meetups, i.e. yearly Hackathons, Christmas party, etc 🇬🇧
Company values
- Accountability - We do what we say and we own what we do
- Collaboration - We believe different perspectives bring better outcomes
- Trust - We recognize and rely on each other’s talents to achieve excellence
- Excellence - We focus on being the best at what we do
Company HQ
Holmdel, NJ
Articles
Leadership
Rory Read
(CEO, not founder)Member of the Ericsson Leadership Team and Board Member at Booz Allen Hamilton. Previously worked for Dell in a variety of roles, including Chief Operating Executive.
People progressing
Joined as Talent Acquisition Partner (EMEA/APAC), being promoted to Senior Talent Acquisition Partner (Global) after 2 years and currently the Senior Global Head of Talent.
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