Product Strategy and Operations Lead, Canary Technologies
Providing hospitality technology
Job no longer available
Providing hospitality technology
101-200 employees
Job no longer available
101-200 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- Bachelor’s degree in Business, Product Management, Computer Science, or a related field; an MBA or advanced degree is preferred but not required
- Proven leadership experience, including managing and developing teams in a product strategy, product management, or operations capacity
- 5+ years of experience in product management, strategy, or operations within the software or technology industry and ideally with a focus on B2B SaaS products
- Strong analytical and problem-solving skills, with the ability to leverage data to drive decisions
- Excellent communication and interpersonal skills to foster collaboration and present ideas effectively to both internal and external stakeholders
- A customer-centric mindset with a strong understanding of how operational processes impact end-user experience
- Experience with agile development methodologies and product management tools is a plus
What the job involves
- Canary is a leader in providing innovative technology solutions for the hospitality industry
- Our suite of products empowers hotels to streamline operations, enhance the guest experience, and drive staff satisfaction
- From digital tipping to advanced payment solutions, Canary’s cutting-edge platform helps hotels modernize and deliver exceptional service
- With a strong commitment to quality and industry expertise, we have become the trusted partner for hotels worldwide, setting the standard for seamless and impactful hospitality technology
- As the Product Strategy & Operations Lead, you will play a pivotal role in shaping the future of hospitality technology
- This is not a typical product leadership role—it is a highly visible, high-impact position that spans Canary’s entire product portfolio
- You will mentor a team and serve as the driving force behind product strategy, operational excellence, and cross-functional alignment
- This role is uniquely positioned at the intersection of strategy and execution, offering the opportunity to influence the company’s growth trajectory while making a tangible, hands-on impact
- You’ll have the chance to directly shape how our products evolve to meet the changing needs of the hospitality industry
- If you’re looking for a dynamic leadership role where no two days are the same, this is the perfect opportunity
- Optimize and scale operational processes to support the deployment, adoption, and ongoing success of all Canary products
- Identify and eliminate bottlenecks to ensure products deliver exceptional value to customers
- Continuously improve operational efficiency to support scalable growth and a consistent customer experience
- Ensure that operational systems are set up to meet the unique needs of a rapidly growing business and dynamic industry
- Mentor a team, fostering a culture of collaboration, accountability, and innovation
- Act as a unifying force across product, marketing, sales, and customer success teams, ensuring alignment on goals and priorities
- Support product managers by operationalizing strategies, streamlining execution, and managing cross-functional initiatives
- Gather and synthesize feedback from customers and internal stakeholders to inform future product strategies and improve operational outcomes
- Translate Canary’s product vision into actionable plans and ensure smooth execution across all stages, from launch to optimization
- Partner with product managers to operationalize strategic goals, ensuring the right resources, processes, and timelines are in place to drive success
- Serve as a champion of execution, bridging the gap between big-picture thinking and on-the-ground implementation
- Act as a translator of strategy into actionable operational plans that drive measurable results
- Contribute to Canary’s thought leadership by staying ahead of industry trends and helping to position Canary as a leader in hospitality technology
- Define, measure, and refine key performance indicators (KPIs) to track the operational health and success of Canary’s product portfolio
- Leverage analytics to inform decision-making, improve operational efficiency, and identify opportunities for product and process enhancements
- Provide actionable insights to leadership, helping shape priorities and resource allocation
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionising the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorisation solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by Insight Partners, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$80m
SERIES D
Jun 2024
$50m
SERIES C
Total funding: $175.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
SoMa, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder & President)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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