Senior Staff Database Engineer, ServiceNow

• We are looking for a strong database engineer with deep technical expertise, sharp logical reasoning, and the flexibility to thrive in a fast-paced, high-stakes environment
• If you are passionate about chasing down complex issues in large-scale distributed systems under real-world load, this role is for you
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience in database engineering in large-scale, enterprise environments — database-focused background required
• Deep PostgreSQL expertise including MVCC, transaction management, vacuum mechanics, WAL architecture, advanced query performance tuning, buffer management, and backup/restore
• Experience supporting large-scale, multi-tenant SaaS, PaaS, or cloud infrastructure platforms
• Strong Unix/Linux skills — file system navigation, permissions, process management, performance diagnostics
• Deep understanding of RedHat Linux internals with hands-on expertise diagnosing CPU, memory, and I/O issues at the OS level
• Experience with public cloud platforms (AWS, Azure, GCP)
• Strong problem-solving ability, logical thinking, and a genuine curiosity to understand complex systems end to end

Desirable

• Please Note: This role includes on-call rotation responsibilities
• Our SWAT (Software Action Team) ensures the production stability of customer applications and infrastructure services
• Our engineers are the last line of defense — production champions who own stability at every service level and act as the ultimate escalation point for internal and external customers
• In this role you will support the infrastructure by learning the platform from end to end
• Become an SME in production database troubleshooting, ServiceNow instance performance, and Linux performance analysis — both on-prem and on Hyperscaler
• Own complex incident root cause analysis across multi-tenant PostgreSQL/MariaDB fleets at scale
• Develop observability tooling and automation to prevent recurrence of critical issues
• Influence infrastructure decisions that shape our multi-tenant cloud platform
• Mentor and collaborate with engineers across operations, support, and development