Staff User Experience Researcher, Fastly

• You have 7+ years work experience conducting user research and a portfolio demonstrating your involvement in shipping products
• You have a track record of planning and executing strategic and tactical research, leading workshops, interviews, usability testing, surveys, and producing sharable insights
• You have hands-on experience analyzing data and using analytic software products and have an understanding of statistical concepts and behavioral analysis
• You have a proven track record influencing product direction and strategy with insights discovered through your research
• You have excellent project management, written and verbal communication, and interpersonal skills
• You are curious about technology and can dive into complex or unfamiliar topics
• You have an advanced degree in Human-Computer Interaction, Cognitive Science, Sociology, Anthropology, Psychology, Information Science, or related field
• You have worked in the enterprise SaaS industry

Desirable

• As a member of the Product Experience team you will help us redefine what’s possible with the way the world experiences the internet. You will influence and shape user empathy across our organization
• As a Staff UX Researcher, you will shape the user research strategy for Fastly’s products. ‍You possess strong research skills and have a vetted toolkit of research methodologies. You will be an advocate for our customers throughout the development process and will influence and shape user empathy across our organization
• You’ll plan and conduct user research, including usability testing, contextual interviews, participatory design, foundational studies, task and funnel analysis, and surveys
• You’ll partner with Product Designers, Product Managers, and Client Services to identify and ideate on research approaches to resolve complex questions
• You’ll define a user research strategy, defining methodologies and approaches to apply to the design and launch of new products
• You’ll conduct user research studies utilizing both quantitative and qualitative methods, including data collection, analysis and building an action plan based on insights
• You’ll distill and present user-centered and data-driven insights across the organization, influencing product development and highlighting the business value of potential solutions
• You’ll establish a centralized research repository to house findings
• You will mentor Product Designers and Product Managers, guiding them through a range of research activities

• Anticipated Posting Close Date*: May 30th, 2026