Senior Client Success Manager, Virta Health
$129-166.5k
+ Bonus
More information about location
Diabetes reversal & weight loss treatments
Be an early applicant
Diabetes reversal & weight loss treatments
501-1000 employees
Be an early applicant
$129-166.5k
+ Bonus
More information about location
501-1000 employees
Company mission
To reverse metabolic disease in one billion people
Role
Who you are
- 6–8 years of experience in customer success, consulting, or client-facing account management roles
- Proven track record of independently managing enterprise or strategic employer accounts with strong retention, satisfaction, and growth outcomes
- Demonstrated success leading contract renewals and expansions, with consultative selling and negotiation skills that connect customer needs to measurable outcomes and ROI
- Experience presenting strategic and financial value to HR, benefits, and consultant audiences
- Strategic thinker with strong business acumen – understands key levers of account growth, client economics, and decision-making within employer benefits
- Skilled relationship builder who earns trust with senior client and cross-functional partners
- Highly analytical and detail-oriented; uses data and insights to inform decisions and guide customer conversations
- Exercises strong judgment in execution and prioritization; escalates strategic or sensitive issues appropriately
- Curious, proactive, and improvement-oriented – asks “why,” experiments thoughtfully, and shares learnings
- Thrives in a fast-paced, high-growth, and evolving environment
What the job involves
- As a Senior Client Success Manager at Virta, you’ll have the opportunity to directly impact people’s lives by helping our clients who have contracted via our health plan partners bring life-changing care to their members
- You’ll own relationships with some of the nation’s most forward-thinking plan sponsors (employers, health plans), using data, storytelling, and strategy to show how Virta’s approach delivers measurable health and financial outcomes
- Success in this role means becoming a trusted advisor to your clients, driving exceptional satisfaction and retention, and shaping how Virta scales its impact
- You’ll thrive here if you love solving complex challenges, collaborating cross-functionally, and finding innovative ways to demonstrate value at scale
- Manage the end-to-end client lifecycle for a strategic and growing list of employer clients contracted through our health plan partners, driving retention and satisfaction through proactive, data-informed account management
- Prepare and deliver persuasive business reviews that leverage clinical outcomes, engagement data, and ROI analyses to influence executive decision-making and drive continued investment in Virta by client and partner alike
- Act as a consultative advisor to clients – leading expansion discussions by identifying evolving needs and connecting client objectives and population health trends to Virta’s value story
- Lead renewal negotiations and upsell contracting, leveraging strong judgment, transparency, and client advocacy, guiding stakeholders toward mutually beneficial terms
- Monitor key success indicators for your accounts, surfacing risks and opportunities early and adjusting strategy to achieve desired outcomes
- Build strong, trusted relationships with internal cross-functional partners across Clinical, Member Engagement, Analytics, and Commercial to deliver exceptional client experiences
- Partner with Member Engagement to expand awareness and adoption within your book of business through campaigns and targeted engagement
- Within your first 90 days at Virta, we expect you will do the following:
- Immerse yourself in Virta’s mission, product, and customer success strategy
- Learn key systems and tools (Asana, JIRA, Salesforce, Looker) and understand team workflows
- Shadow client calls and observe cross-functional collaboration across Commercial, Clinical, and Operations
- Build relationships with key internal and external stakeholders
- Develop familiarity with reporting templates, renewal processes, and escalation pathways
- Share early observations and ideas for improving workflows or client deliverables
- Fully own a defined book of business, independently managing renewals, satisfaction, and reporting
Our take
Much of the care for type 2 diabetes has been based on control and prevention, rather than a direct reversal of the issue. Virta Health is changing that, providing patients with personalized treatment plans, virtual monitoring and patient care.
Instead of depending upon medication, which often needs to be increased over time, the company is tackling the problem at its root and taking a fundamentally different approach that is better for the patient, and more economical for insurers. Among enrolled patients in its clinical trial at one year, 60% achieved diabetes reversal.
While other platforms serve similar markets, the large number of prediabetic and diabetic Americans presents a significant opportunity for growth. The company is well-funded and continues to expand the reach of its telehealth-powered diabetes reversal treatment - positioning itself for widespread adoption as it addressies this critical healthcare challenge.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2021
$133m
SERIES E
Dec 2020
$65m
SERIES D
Total funding: $373m
Company benefits
- Remote-first work environment with ability to work from home
- Flexible work hours & time off policy
- Virta pays 99% of all employee health insurance premiums, and 75% for all dependents
- Up to 16 weeks paid parental leave
- Enroll in the Virta treatment for free and give a discount to friends and family
- Internet, home office, learning & development stipends
- Employee Resource Groups like Parents of Virta, Ladies of Virta, and Virtans for DEI
- 401K and ROTH contribution opportunities
Company HQ
Civic Center, Denver, CO
Leadership
Sami Inkinen
(CEO & Co-Founder)Worked on Microsoft’s strategy team for MS Office, and as a consultant for McKinsey & Company. Co-founder of online real estate marketplace Trulia, serving as its COO until its IPO and eventual sale to Zillow Group.
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