Strategy & Operations Manager, Whatnot

Policy

$160-190k

+ Equity

SQL
Senior and Expert level
Los Angeles
New York
San Francisco Bay Area

More information about location

Whatnot

Live stream platform & marketplace for collectibles

Open for applications

Whatnot

Live stream platform & marketplace for collectibles

501-1000 employees

B2CMarketplaceToysSocialSocial MediaConsumer Goods

Open for applications

$160-190k

+ Equity

SQL
Senior and Expert level
Los Angeles
New York
San Francisco Bay Area

More information about location

501-1000 employees

B2CMarketplaceToysSocialSocial MediaConsumer Goods

Company mission

Whatnot missions is to enable anyone to turn their passion into a business and bring people together through commerce.

Role

Who you are

  • As our Policy Strategy and Operations Manager, you should have 5+ years of experience in a policy, strategy, or business operations role, plus:
  • Strong analytical abilities and problem-solving skills
  • Demonstrated ability to solve problems using data and process improvement. Experience with SQL and dashboard experience is required
  • Proven ability to solve problems using data and drive process improvement
  • A self-starter who can prioritize in challenging situations and balance between two-sided community needs and business and seller priorities
  • Excellent oral and written communication skills with the ability to translate complex challenges into clear, concise language
  • Comfortable working on a small team in a fast-paced, ambiguous environment, willing to flex on roles and projects where needed
  • Strong project management skills, including planning, prioritizing, and execution

What the job involves

  • The Policy team at Whatnot develops guidelines to ensure a safe and trustworthy buying and selling experience
  • We’re hiring a data-driven Policy Strategy and Operations Manager to support and develop rules that instill trust in our platform
  • You will support the policy strategy for Whatnot, establishing comprehensive listening systems to identify emerging trends, prioritize areas of focus, and evaluate the efficacy of existing policies:
  • Identify and collect relevant data to inform policy gaps and problem areas and decide when revisions and overhauls are needed
  • Implement accurate and effective policy together with the product and operations teams
  • Resolve complex policy escalations with a high degree of autonomy
  • Partner with cross-functional teams to develop new policies and enforcement criteria and bring them to market

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Insights

Top investors

54% employee growth in 12 months

Company

Company benefits

  • Wellness: Health, dental, vision, and life insurance plans. We also cover some of the cost for your dependents as well.
  • Compensation: Full-time Whatnauts receive equity, a WFH stipend to support your remote workspace and a monthly stipend to dogfood the app.
  • Recharge: Flexible Time Off policy, holiday week off at the end of year, and paid parental leave after 1 year with us.
  • Flexibility: Remote-first work culture. We provide a working environment where you're in charge of your time and schedule.

Funding (last 2 of 7 rounds)

Jan 2025

$265m

SERIES E

Jul 2022

$260m

SERIES D

Total funding: $749.2m

Our take

The collectible toy market is large, and Whatnot has built a unique social platform that enables sellers to use livestreams to showcase their products and reach more buyers. The company’s focus is on collectible toys, some of which are rare and can cost thousands of dollars, and has also expanded to sports cards.

The idea of Whatnot was led by buyer trends. Instagram's live feature became a popular place for selling toys and trading cards, but of course was not set up to facilitate bidding or handling payments after a sale occurs. Whatnot combines live showcasing with follow-up sale capabilities, thus serving the community in a more novel way than established collectibles market players such as eBay.

The company has grown fast. It was established in 2019 and has already expanded from its original category - Funko Pop figurines - to Pokemon cards, pins, sports cards, and many more. There is still plenty of scope for expanding into new categories, as the company aims to establish itself as the go-to for this large niche, which will be facilitated by the strong levels of funding that Whatnot has raised.

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Steph

Company Specialist at Welcome to the Jungle