Strategy & Operations Manager, Whatnot
Policy
$160-190k
+ Equity
More information about location
Live stream platform & marketplace
Job no longer available
Live stream platform & marketplace
1001+ employees
Job no longer available
$160-190k
+ Equity
More information about location
1001+ employees
Company mission
To enable anyone to turn their passion into a business and bring people together through commerce.
Role
Who you are
- As our Policy Strategy and Operations Manager, you should have 5+ years of experience in a policy, strategy, or business operations role, plus:
- Strong analytical abilities and problem-solving skills
- Demonstrated ability to solve problems using data and process improvement. Experience with SQL and dashboard experience is required
- Proven ability to solve problems using data and drive process improvement
- A self-starter who can prioritize in challenging situations and balance between two-sided community needs and business and seller priorities
- Excellent oral and written communication skills with the ability to translate complex challenges into clear, concise language
- Comfortable working on a small team in a fast-paced, ambiguous environment, willing to flex on roles and projects where needed
- Strong project management skills, including planning, prioritizing, and execution
What the job involves
- The Policy team at Whatnot develops guidelines to ensure a safe and trustworthy buying and selling experience
- We’re hiring a data-driven Policy Strategy and Operations Manager to support and develop rules that instill trust in our platform
- You will support the policy strategy for Whatnot, establishing comprehensive listening systems to identify emerging trends, prioritize areas of focus, and evaluate the efficacy of existing policies:
- Identify and collect relevant data to inform policy gaps and problem areas and decide when revisions and overhauls are needed
- Implement accurate and effective policy together with the product and operations teams
- Resolve complex policy escalations with a high degree of autonomy
- Partner with cross-functional teams to develop new policies and enforcement criteria and bring them to market
Our take
Live shopping is changing the way people engage with eCommerce and Whatnot is one of the key platforms driving this shift. The company operates across the US, UK, and Europe, where millions of people connect each day to buy, sell, and build communities around shared interests.
Founded in 2019, Whatnot allows real-time auctions where buyers can watch sellers showcase products and share their expertise, creating a more interactive and personal shopper experience. Sellers include individual creators and small businesses who use live shows to reach audiences and grow their online presence.
As of 2025, the company reports over $6B in sales, with sellers earning significantly more on average than other major marketplaces. And with a range of investor support, Whatnot is committed to developing new ways to make online shopping more social and community-driven.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
Jon Malkemus, VP Product Design
Insights
54% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2025
$225m
SERIES F
Jan 2025
$265m
SERIES E
Total funding: $974.2m
Company benefits
- Wellness: Health, dental, vision, and life insurance plans. We also cover some of the cost for your dependents as well.
- Compensation: Generous compensation, including a competitive base salary and equity. Whatnot offers monthly reimbursement for internet and phone costs, along with a one-time home office set-up allowance. Whatnot offers a pension plan and matches employee contributions of up to 4% of the employee’s base salary.
- Recharge: Whatnot gives you the freedom to take time off as you see fit. And, we take company-wide Winter and Summer breaks so we can recharge. Whatnot provides a monthly allowance for wellness expenses. We know that to take care of our customers, we have to take care of ourselves. Supplemental health and life insurance coverage comes standard at Whatnot. 16 weeks of paid parental leave, and an additional one-month gradual return-to-work period.* Plus an additional childcare allowance, and a lifetime allowance for family planning, including adoption and fertility expenses. *The leave allowances provided by Whatnot may be dictated / informed by your country’s legal requirements,
- Flexibility: As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together.
Company values
- Always listen to customers
- Move uncomfortably fast
- Prioritize impact ruthlessly
- Own everything and nothing
- Set crazy goals
- Provide extreme transparency
- Optimize for the upside
- Team over ego
- Figure it out
- Deeply understand why
- Have fun & be kind
Company HQ
Venice, Los Angeles, CA
Articles
Leadership
Grant LaFontaine
(Co-Founder & CEO)Former Product Marketing Manager at Google, Project Manager at Facebook. Also co-founded Kit.
Logan Head
(Co-Founder & CTO)Experience in Engineering, including at Maker's Row, Factr, and Flight Club. Former Senior Product Manager at GOAT.
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