Cloud Support Specialist, Scaleway

• Perfect use of French and English: Customer-service oriented, mastery of polite phrases in both languages, ability to assist clients in resolving their complexe issues using professional language
• Technological interest and logical thinking: good knowledge of hardware or software, good logic in handling and solving technical problems
• Solid knowledge of the cloud ecosystem
• Willingness to learn and share knowledge: Curiosity and eagerness to work in a team, and to learn from your own experiences and those of others
• Creation, deployment, and maintenance of cloud services
• Use of operating systems, Linux systems, and virtualization systems
• Network administration and IP address management
• Analyzing, understanding, and diagnosing complex technical issues

• Our growth is driving us to strengthen our Customer Support team, and specifically our Technical Account Management team, whom handle our premium customers
• Your mission will be to serve as the primary point of contact for our VIP clients. Your interpersonal skills and technical understanding will be the key pillars in resolving their challenges
• We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together
• You will be part of a team of around 15 people. Under the guidance of your team leader, you will act as a liaison between our clients, internal teams, and engineers
• Your role will involve handling client requests while gaining knowledge about our technical environment and contributing to improving the overall efficiency of the support teams
• In close collaboration with the different support teams, Technical Account Managers and other internal teams, you will participate in the development of our business relationships, by fidelising contributing to our continuous improvement approach
• This team works with on-call duty : 3x8 hours, 6 weeks cycle : 2 weeks with night work, 2 weeks with week-end work
• Onboarding : 6 weeks formation to improve on our tools, products, technical stacks, and ecosystem!
• Solving complex technical problems by leveraging the knowledge and skills you have acquired
• Working closely with all the resources available to solve complex incidents as fast as possible.-
• Being the representative of our customers for our internal teams (Engineering, products, ...)
• Developing your technical expertise by working on complex use cases
• Finding solutions and participating in improving technical diagnostics
• Supporting our clients by responding to their requests via ticketing system or phone

• Discovery call with a recruiter (30 min)
• Interview with the manager to understand your technical skills and approach to the role (60 min)
• Technical interview with 2 (future) colleagues to test your skills

• Yummy: Whether you're working at La Maison or in a Datacenter, you get fresh breakfasts and snacks everyday to provide the fuel you need to innovate.
• Events, Hackathons, & Tech talks: We do believe that peer-to-peer sharing is essential, so we provide media-training courses, event planning support and conference tickets. No more excuses!
• Company outings: Work hard, play hard! We have an in-house bar with a large choice of beverages and games. Plus, we organize memorable & engaging (virtual or not) team events at least twice a month.
• MacBook Pro or ThinkPad laptop: Choose your laptop, MacBook Pro or ThinkPad 15" on your first day to get your job done.
• Flexrything & Remote: We choose to work in a flex office environment to grow new collaborative ideas and practices. We work in small product oriented teams to focus & execute faster. We don't track working hours, what matters is what you get done.
• No diplomas required: At Scaleway, we don't care about your degrees, we only care about what you know. Your skillset will be evaluated in regard to your technical experiences and skills.

Cloud computing is fast increasing in popularity and use, and many companies are turning to the cloud in order to better their functions. Scaleway enables developers and businesses to build, deploy and scale their applications for the cloud, with a focus on providing a range of options so that clients can access exactly what they need.