Principal Product Manager, OpenTable
Diner Engagement
This role is eligible to be considered for an annual bonus and equity grant
2 days a week in office
Online restaurant reservation service
Be an early applicant
Online restaurant reservation service
1001+ employees
Be an early applicant
This role is eligible to be considered for an annual bonus and equity grant
2 days a week in office
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- 8 years of experience in product management, with a focus on business-to-consumer (B2C) products
- Experience negotiating with partners and evaluating strategic partnership trade-off
- Experience developing and executing complex product strategies in direct collaboration with Business Development, Engineering, Marketing and Legal teams
- Experience defining product data success metrics, key performance indicators, and executing robust multi-platform user experimentation frameworks
- Bachelor's degree in Computer Science, Engineering, Business, a related field, or equivalent practical experience
Desirable
- Expertise managing marketplace product dynamics across scaled web and mobile application ecosystems
- Experience managing product strategy for multi-million dollar consumer services, payment networks, or enterprise reward program integrations
- Proven ability to negotiate scope and advocate for user experience interests with senior leadership and external enterprise stakeholders
- Strong systems-thinking capabilities with a deep technical aptitude for handling API-driven integrations and complex ecosystem trade-offs
- Master of Business Administration (MBA) or an advanced degree in a related technical field
What the job involves
- OpenTable is seeking a strategic and highly collaborative Principal Product Manager to lead the critical intersection of Diner Engagement and high-profile partnerships
- In this high-impact role, you will define the unified product strategy and comprehensive execution roadmap to integrate major strategic partners deeply into our consumer marketplace
- Operating at the core of our business development efforts, you will lead the planning, execution and champion OpenTable’s and our diners' best interests to scale engagement and capture sustainable ecosystem value
- Define and execute product strategy and roadmap priorities that drive diner engagement and integrate high-profile strategic partners directly into the consumer marketplace ecosystem
- Partner cross-functionally with Business Development, Legal and Finance to evaluate and capture high-value enterprise partnership integration opportunities
- Own end-to-end product development, leveraging customer insights, data, and experimentation to prioritize investments, measure impact, and continuously optimize outcomes
- Partner closely with Design and Engineering to deliver intuitive, high-quality experiences that solve customer problems and delight diners
- Build trusted relationships with external partners, influencing decision-making, driving alignment on shared objectives, and effectively advocating for OpenTable’s customers, business priorities, and long-term strategy
- Establish robust product success metrics and lead rigorous hypothesis-driven experimentation to optimize conversion and user retention across integrated channels
- Communicate complex product roadmaps, cross-system trade-offs, and critical program performance metrics directly to executive leadership and key external stakeholders
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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