Director of Partner Success, Two Chairs
$195-230k
+ equity
More information about location
In-house therapy, tailored to you
Open for applications
In-house therapy, tailored to you
501-1000 employees
Open for applications
$195-230k
+ equity
More information about location
501-1000 employees
Company mission
To make mental healthcare more personal, customized, and effective.
Role
Who you are
- Proven Expertise in Client Services and Strategic Partnership Management: A track record of achieving high client satisfaction, partner growth, and renewal success in client-facing roles, account management, or strategic partner management in healthcare
- Exceptional Relationship-Building Skills: Ability to foster productive relationships with partners, including executives, to drive long-term business impact and organizational goals while managing multiple partners simultaneously and balancing strategic priorities with service excellence
- Leadership and Team Development: A passion for building and leading new teams, leveraging lessons from existing processes, and establishing a strong foundation for growth, focusing on coaching, mentorship, and continuous professional development for yourself and your team
- Strong Communication and Analytical Skills: Outstanding written and oral communication skills, including superior presentation abilities and the ability to create and present data analyses that drive strategic decision-making and effectively inform partners
- Operational and Strategic Excellence: A proven ability to prioritize and manage multiple projects while holding yourself and others accountable for deadlines and deliverables, seamlessly transitioning between day-to-day execution and managing long-term initiatives, and successfully navigating internal and external needs with creative solutions
- Adaptability and Resilience in High-Growth Environments: A capacity to thrive in fast-paced, dynamic settings by adapting quickly to evolving priorities, maintaining a positive and proactive mindset, and bringing enthusiasm, initiative, and creativity to maximize partner success and organizational growth
- Commitment to Collaboration and Service Orientation: A collaborative spirit and strong service mindset, focused on creating value for partners and driving shared goals and outcomes across multiple functions
- Bay Area Location (preferred): Proximity to Two Chairs’ offices to enable close collaboration with key partners and a willingness to travel for key client meetings and team events
What the job involves
- The Director of Partner Success will play a pivotal role in building and scaling Two Chairs’ most critical payer partnerships. This high-impact role will lead our partner success strategy, combining account management, strategic planning, and relationship building to strengthen and expand our relationships with health plans
- You’ll work closely with cross-functional partners to implement, launch, and manage our payer partnerships. You’ll embed yourself in our partners’ organizations and develop a deep understanding of their strategic priorities and needs to identify new opportunities and inform our overall go-to-market strategy
- As partnerships grow and expand, you will define a strategy to build the Partner Success team, including identifying needs, defining roles and responsibilities, and leading and developing the team
- Develop and implement strategies to embed Two Chairs deeply into partner organizations, driving results through creative and proactive initiatives
- Maintain and cultivate current partner relationships and develop new relationships with key stakeholders and subject matter experts within our partners’ organizations
- Proactively communicate regularly with payer partners to identify mutual growth opportunities and deepen collaboration
- Drive success in existing and new strategic partnerships, from planning and implementation to day-to-day relationship management and client growth
- Expand on key partner success learnings and build a playbook for future partner needs
- Ensure consistent and high-quality partner service by proactively addressing immediate issues and collaborating on long-term strategic solutions
- Identify opportunities to expand Two Chairs’ client reach with our partners and collaborate cross-functionally to evaluate their feasibility
- Collaborate with the Strategic Payer Partnerships team on the renewal and expansion process
- Lead the development of strategic roadmaps for each partner, incorporating market insights, partner priorities, and emerging opportunities that align with Two Chairs’ offerings
- Monitor industry trends, including partner press releases and earnings calls, to proactively identify areas for partnership innovation and alignment
- This role will not have direct reports initially. However, as partnerships grow and expand, this role will:
- Define a strategy to build the Partner Success team, including identifying needs, defining roles and responsibilities, and leading and developing the team
- Lead and develop team members, fostering professional development and high performance
- Leading by example, act as a player-coach who can pivot from big-picture strategy and planning to on-the-ground execution, as needed
- Where you’ll make an impact in the first 90 days:
- Build a deep understanding of Two Chairs’ approach, services, and value proposition
- Develop strong relationships with key stakeholders at Two Chairs and within partner organizations
- Redesign the partner strategy plans for key accounts
- Lead account expansion to new service lines launched in 2025
- Where you’ll make an impact in the first year:
- Implement strategic roadmaps for major partnerships, driving measurable growth and impact
- Successfully scale the Partner Success team, ensuring a high-functioning structure that meets growing demands
Our take
Two Chairs is a digital therapy platform that matches clients with therapists based on their medical history, preferences and goals. Unlike many digital-only tools, the company operates a network of physical clinics in the San Francisco Bay Area where patients can receive in-person consultations.
It's part of a growing generation of mental health startups that are seeking to disrupt a costly and highly fragmented sector of the healthcare industry. Two Chairs is focusing on matching as a key differentiator, as it believes finding a good match is the best leading indicator of success in therapy.
A core challenge for Two Chairs will be growing its brick-and-mortar footprint. Growing a network of physical clinics will be capital-intensive and not as scalable as digital alternatives (the company faces competition from the likes of Basis, Wisdo, Aura, and more). But the company has enjoyed considerable success in funding rounds, and its 2024 investment will be used to hire more therapists, expand into new territories, and finesse its technology.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$50m
SERIES C
Aug 2019
$21m
SERIES B
Total funding: $78m
Company benefits
- Comprehensive medical, vision, and dental for you and your family
- 401(k) plan
- Long Term Disability
- Basic Life Insurance
- Flexible Spending Accounts, including a $500 company contribution each year for your health
- Commuter Benefits
- Ample PTO, including a week long company winter holiday closure
- Paid parental leave
Company values
- In it together
- Center the client
- Embrace differences
- Act and adapt
- Raise the bar
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Alex Katz
(CEO & Founder)Having spent 2 years at McKinsey, they worked for Palantir for a further 2 years. They left their Enterprise Lead role in April 2016 to found Two Chairs 2 months later.
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