Operations Lead, Upway
New York
$110-130k
+ Equity shares in the form of stock option and an annual bonus based on the performance of the company
Reconditioned e-bike marketplace
Job no longer available
Reconditioned e-bike marketplace
201-500 employees
Job no longer available
$110-130k
+ Equity shares in the form of stock option and an annual bonus based on the performance of the company
201-500 employees
Company mission
To accelerate e-bike adoption and reduce waste.
Role
Who you are
- If you thrive in a fast-paced, entrepreneurial D2C environment and are ready to scale our operations, we want you to be part of our exciting growth journey!
- Strong academic background
- 6+ years of experience in Operations, Warehouse/site management, Large team management. Military experience is a plus
- Fluency in English. Spanish is a plus
- Possess strong communication and leadership skills, able to lead, motivate and inspire a large team
- Superior problem solving skills: able to manage details, establish root causes, and find creative solutions
- Comfort with working in a fast-paced and changing environment
- Attention to details and obsession for operational excellence
- Readiness to be fully accountable for a complex operational scope
- Consistency and culture carrying are your best traits
What the job involves
- Reporting To: General Manager USA
- The Operations Lead, New York, will be responsible for owning the operational flow of our UpCenter in New York, our flagship location in the US
- This includes managing all the teams in our UpCenter, including middle management, setting the priorities for the teams, managing the UpCentrer P&L and operational targets, building processes to optimize operations, analyzing data to understand and bridge gaps, and working closely with the rest of the company to provide best in class experiences to customers
- Build and lead a strong team of managers, operation associates and bike mechanics
- Define targets and priorities and make they are respected on a daily basis
- Own the UpCenter operations from A to Z, ensuring targets are met
- Go deep into the day-to-day to find optimization opportunities
- Design and implement processes to optimize operational flow and financial efficiency
- Work closely with the rest of the company to support an extremely fast paced growth and expansion
- Culture and rules carrier
Our take
Upway is a second-hand marketplace for electric bicycles, offering a more affordable alternative to new models. The company purchases e-bikes from both private sellers and e-bike companies, refurbishing them and reselling at a discount, a model that appeals to those looking for quality e-bikes at a lower cost.
The electric bike market in Europe is booming and expected to double in value over the next decade. Upway capitalises on this growth by addressing consumer concerns about the quality of second-hand bikes. Through its refurbishment process, it ensures customers can confidently purchase pre-owned bikes, reducing both costs and environmental impact.
In addition to its expansion into key European markets, Upway has recently formed a strategic partnership with Rad Power Bikes. Through this collaboration, customers of Rad's US retail locations can trade in their old e-bikes for discounts on new models, supporting a circular economy. Paired with its $60 million funding round in 2025, Upway is consolidating its position as a leader in sustainable mobility.
Steph
Company Specialist at Welcome to the Jungle
Insights
107% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2025
$60m
SERIES C
Nov 2023
$30m
SERIES B
Total funding: $121m
Company benefits
- Competitive Package: Attractive salary plus equity participation
- Perks & Benefits: Corporate Benefits program, phone allowance, Deutsche Bahn ticket, and regular team offsites
- Global Collaboration: Work with an ambitious, international, and collaborative team spread across Paris (HQ), Berlin, Antwerp, Los Angeles, New York City, and more
Company HQ
Gennevilliers, France
Leadership
Toussaint Wattinne
(Co-Founder & CEO)Before co-founding Upway, spent eight years at Uber in a variety of roles, including Director and Regional General Manager.
Stéphane Ficaja
(Co-Founder & COO)Engineer with experience at AirFrance and FinTech company Misys. Like co-founder Toussaint Wattinne, worked at Uber for eight years in a number of Directorial and Regional Management roles.
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