Customer Success Manager, Spendesk
German Market
1-4 days a week in office
Company spend management platform
Posted today
Company spend management platform
201-500 employees
Posted today
1-4 days a week in office
201-500 employees
Company mission
To liberate businesses and people to do their best work.
Role
Who you are
- 🇩🇪 Fluent German - native or C2 level (non-negotiable for this role)
- 🇬🇧 Professional English - working proficiency
- A genuinely consultative mindset: you advise, anticipate and add value - you don't just answer tickets
- Ability to manage a client portfolio independently with strong ownership
- Analytical thinking: you use data to spot risks and opportunities early
- Passion for customer experience and long-term relationship building
Desirable
- Background in Finance, Accounting, Fintech, ERP or SaaS- if you speak the language of finance teams, you'll hit the ground running
- 1 to 3 years of experience in a customer-facing role (CSM, Account Management, Financial Advisory...) - strong apprenticeship profiles welcome
What the job involves
- We're now looking for a German-speaking Customer Success Manager to join our Barcelona team and own the relationship with our German-speaking clients.
- You'll be the strategic partner our German clients rely on. Not a support role - a business partner role. Your job is to make sure they get real, measurable value from Spendesk, stay with us, and grow with us
- Build strong, trusted partnerships with Finance Managers, CFOs and key decision-makers across the German market
- Proactively advise clients on best practices and platform optimisation - anticipate their needs before they even ask
- Drive adoption and ensure every client gets the most out of Spendesk from day one
- Monitor account health and act early to mitigate churn risk
- Identify expansion and upsell opportunities and work hand-in-hand with Sales to convert them
- Maintain high NPS and customer satisfaction across your portfolio
- Relay structured feedback to Product and Marketing teams
- Contribute to the launch of new features to relevant customer segments
- Collaborate cross-functionally with Sales, Marketing and Product
Our take
Spendesk is an all-in-one spend management solution created to deliver more control, visibility, and automation to today's finance teams. Top startups like Drivy, Konbini, Dataiku or Deezer are already customers of Spendesk.
With flexible payments, approvals, automated receipt capture and real-time spend insights, the company specifically allows finance teams to decentralise operational spending across the business without any loss of control or visibility. Employees benefit from streamlined expense and invoice management through the Spendesk website and app.
Expense management platforms are becoming an increasingly crowded space, with competitors like Soldo and Expensify also building similar products. Spendesk will have to keep innovating its offerings to stay relevant. But with substantial funding to its name along with a number of strategic partnerships (including Visa), the company is making sure it stays ahead of the competition.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2022
$113.8m
SERIES C
Jul 2021
$113.8m
SERIES C
Total funding: $295.3m
Company benefits
- Transport reimbursement: Monthly contributions to your transport card (metro, bus or train)
- Offsites and events: Regular team events to exchange with other Spendeskers and get to know each other better
- Annual leave: 28 days per year to rest and relax
- €50 on your Spendesk card: To buy anything you need for work
- For Spendeskers with kids: Generous parental leave & a lot of flexibility for working parents
- Great offices: In the hearts of Berlin, London, Madrid, and Paris
Company HQ
L'Europe, Paris, France
Leadership
Axel Demazy
(CEO)Joined Spendesk in 2024 as CEO. Prior to this, they spent over 4 years at Jellsmack as the COO and General Manager and over 8 years at the Boston Consulting Group as a Partner.
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