Enterprise Customer Success Manager, AuditBoard

• Minimum 3 years of professional experience in one or more of the following: internal/external audit, risk management, compliance consulting, or customer success in a high-growth SaaS environment
• Technical Proficiency: Experience with Salesforce CRM, Gainsight, Google Business Suite, MS Office, PowerBI, and/or other data visualization tools is highly preferred
• Analytical Skills: Strong analytical, organizational, and communication skills, both oral and written
• Customer-Centric: A passion for working daily with AB customers, ensuring they maximize their investment. Enjoy solving technical challenges and answering first-level technical questions
• Tech Enthusiast: A genuine passion for working in the tech space, driving a culture of continuous improvement while fostering an innovative work environment
• Autonomy: Ability to work independently and proactively with minimal direction
• Executive & Customer Engagement: Demonstrated ability to deliver compelling QBRs/EBRs and strategic presentations to both end users and executive stakeholders, effectively driving alignment, program adoption, and measurable business outcomes

Desirable

• As an Enterprise Customer Success Manager at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction
• You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long-term relationships
• This is a fantastic opportunity to contribute to the growth of a thriving company and make a real impact in the lives of our clients
• Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth
• Product Knowledge: Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs
• Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution
• Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements
• Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more…)
• Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients
• Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs