Customer Success Manager, Asana
Portfolio Accounts
€79.2-90.4k
+ Equity
More information about location
3 days a week in office
Work management platform
Job no longer available
Work management platform
1001+ employees
Job no longer available
€79.2-90.4k
+ Equity
More information about location
3 days a week in office
1001+ employees
Company mission
To help humanity thrive by enabling the world's teams to work together effortlessly.
Role
Who you are
- 3 year demonstrated success in an Account Management or Customer Success role
- Fluent in English
- Strong team player
- Customer-centric: Devoted to ensuring our customers’ success and committed to advocating for our customers whenever possible
- Solid communicator: Able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives)
- Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment
- Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support Asana, the team, and the customer
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
What the job involves
- Our Portfolio Customer Success program drives adoption and retention across a broader customer base
- We're looking for a Customer Success Manager (CSM) to partner with customers in our UKI, Northern Europe and Emerging markets on how to best leverage Asana to achieve their unique business objectives
- Your engagements with customers, while time bound, will result in their increased satisfaction with and confidence in Asana as their organisation’s work management solution
- Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as a thought partner and lifeline to customers
- To the entire Asana team, you’ll exemplify empathetic, customer-centricity
- Work with Asana customers across industries, functions, and stages of their customer journey in an assigned book of business
- Conducting discovery to build rapport and deeply understand the customer’s needs, business processes, and vision
- Consulting on change management to help customers more easily adopt Asana as a way of working
- Leading design workshops to provide the customer firsthand experience in building or adapting their processes and challenge them on ways to improve their use of Asana
- Surfacing the best Asana resources based upon the customer’s needs
- Storytelling through business reviews on value realised and areas of opportunity for deeper value
- Empower customers to become self-sufficient Asana champions, solving for their immediate needs while focusing on their long term success, value realisation, and retention
- Co-create strategies and plays with your cross functional partners to drive the broadest engagement across our customer base, most meaningful engagement tactics, and best adoption and retention results
- Proactively partner with Sales and Renewals to flag at risk accounts, provide customer insights, and highlight expansion opportunities and retention risks
- Liaise with Support and Finance to help quarterback resolutions for customer issues
- Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business
Our take
Asana is a web and mobile application designed to help teams organize, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Development: We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways.
- Career growth: Your growth at Asana centers on ownership, access, and choice. All employees can tap into resources that support their growth and their team’s growth in the way that works best for their unique needs.
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dan Rogers
(CEO)Prior to joining Asana in 2025, Dan was the CEO of LaunchDarkly, a President at Rubrik, and the CMO at ServiceNow and Symantec.
Aziz Megji
(CFO)Aziz joined Asana in 2024 as the Head of Strategic Finance & IR, moving into the role of CFO in 2026. Previously, they worked at RingCentral as an SVP of Finance, at NVIDIA as a Senior Director of Corporate Development and at Hewlett Packard Enterprise as a VP of Corporate Development.
Arnab Bose
(CPO)Prior to joining Asana in 2025, Arnab spent 6 years at Okta, joining as an SVP of Product Management before moving into the role of CPO. They were also an Advisor at Codified and a VP of Product Management at Quip.
Prachi Gore
(CMO)Prior to joining Asana in 2025, Prachi spent nearly 6 years at Checkr as a VP then Senior VP of Marketing. They also spent nearly 4 years at Smart Recruiters as a VP of Demand Generation then Marketing.
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