Customer Success Manager, Pentera
France and Benelux
Automated security validation
Be an early applicant
Automated security validation
201-500 employees
Be an early applicant
201-500 employees
Company mission
To put an end to the constant struggle with the perpetual lag in cyberthreat detection, remediation, and mitigation.
Role
Who you are
- The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with a strong technical and commercial orientation and the ability to custom-tailor solutions for a variety of scenarios
- Passionate about delivering a great customer experience and well versed in handling complex customer needs
- A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space
- 5+ years of previous experience as a Customer Success Manager, part of a global organization, managing global accounts
- Experience in a Cyber Security company, preferably a startup
- Experience in managing Renewals
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Strong technical, analytical and problem-solving skills
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Good interpersonal skills, people person
- Motivation, flexibility, proactiveness, ability to work independently and as a part of a team
- French and English native speaker
- 4-year degree - advantage
What the job involves
- If you're looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you
- We are looking to hire an experienced Customer Success Manager based in the UK, who will be responsible for maintaining and expanding Pentera’s relationship with a portfolio of customers in the France and Benelux region
- Operate as the lead point of contact for all matters specific to your accounts
- Represent the company at customer accounts and voice customers’ needs internally ensuring customer expectations are met
- Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers
- Forecast and track key account metrics
- Seek growth & sales opportunities within the portfolio of accounts
- Take ownership of commercial activities with all assigned accounts
- Develop technical understanding with Pentera's product
- Maintain close collaboration with our Sales team as a supporting role, facilitating opportunities while keeping our clients highly engaged
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Manage ad-hoc queries from customer accounts
- Maintain all information about customer activity within the CRM platform
- Travel to on-site business review meetings with targeted customer accounts
Our take
Over the last decade, the number of Israeli-founded cybersecurity companies has quadrupled – marking the country out as a would-be global leader in the industry. Pentera is one such company, supplying Enterprise Security Validation to the likes of Deloitte, IDB Bank and NEC, as well as to government projects.
The company has been growing rapidly since emerging from stealth in 2018. It achieved Unicorn status in early 2022 and won the Black Unicorn Award that same year. Since then, it has been recognised twice on the Deloitte Technology Fast 500 and continues to forge lucrative partnerships that hint at a strong future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2022
$150m
SERIES C
Sep 2020
$25m
SERIES B
Total funding: $189.5m
Company benefits
- Remote work opportunities
- Health, Dental, Vision, Disability & Life Insurance, and Flexible Spending Account (FSA)
- Onsite gyms and team workouts
- Free daily meals, stocked kitchen, happy hours & game room
- 401(k) and matching
- Company equity & performance bonuses
Company values
- Being accountable - We stand by our commitments and take ownership for our actions and their results
- Acting as one team - We help, empower, and respect each other and work together toward our mutual goals
- Striving for excellence - We are experts in our field. We deliver quality results and lead by example
- Creating value for our customers - We focus on bringing added value for our customers, both internally and externally, and are committed to their success and satisfaction
- Having a can-do attitude - Every challenge is an opportunity. We get things done with passion and positivity, and make the impossible happen
Company HQ
Burlington, MA
Articles
Leadership
Amitai Ratzon
(CEO)Previously VP of Global Sales at Callvu, VP of Sales at Earnix and Sales Director for Northern Europe at SuperDerivatives.
Arik Liberson
(Co-Founder & CTO)Was CEO until Amitai Ratzon assumed the position in 2018. Previously spent 16 years working in the Israel Defense Forces and Airforce, including a three year spell as Head of the Cyber Warfare group at the IDF’s Computer Service Directorate.
Arik Faingold
(Co-Founder)Is also the Co-founder, Chairman & President of IT services company Comm-IT. Former CTO & General Manager of OpenTV Israel.
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