IT Support Specialist, Asana
€48-51.8k
Work management platform
Be an early applicant
Work management platform
1001+ employees
Be an early applicant
€48-51.8k
1001+ employees
Company mission
To help humanity thrive by enabling the world's teams to work together effortlessly.
Role
Who you are
- You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone
- You are crisp and detail oriented, but able to work outside of the boundaries when necessary
- On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure
- Experience in IT support roles that includes
- Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks
- Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc
- Experience with being part of a distributed team, whose main HQ might be in another location
- Experience using and managing ticket-based enterprise workflow management
- Systems, particularly Asana, Zendesk or similar
- A positive, service-oriented attitude
- Solid problem solving skills
- Ability to lift heavy equipment (50+ pounds) as needed
What the job involves
- Asana is seeking an experienced IT Support Specialist for our growing office in Dublin, Ireland. In this role you will provide critical holistic support of the Dublin office in addition to supporting Asanas globally through ticketing and Slack
- Provide in-person support for users in the IT Lounge
- Respond to user requests via standard support tools like chat and ticketing systems
- Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
- Build and deploy new laptops using standard deployment tools like JAMF, Intune, ABM (Apple Business Manager), etc
- Participate in the IT on-boarding experience and IT welcome sessions
- Manage system access for Asana’s users
- Deploy and support software to end-users
- Help to maintain functionality in conference rooms and all-hands spaces
- Manage hardware and software inventory
Our take
Asana is a web and mobile application designed to help teams organize, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Development: We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways.
- Career growth: Your growth at Asana centers on ownership, access, and choice. All employees can tap into resources that support their growth and their team’s growth in the way that works best for their unique needs.
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dan Rogers
(CEO)Prior to joining Asana in 2025, Dan was the CEO of LaunchDarkly, a President at Rubrik, and the CMO at ServiceNow and Symantec.
Aziz Megji
(CFO)Aziz joined Asana in 2024 as the Head of Strategic Finance & IR, moving into the role of CFO in 2026. Previously, they worked at RingCentral as an SVP of Finance, at NVIDIA as a Senior Director of Corporate Development and at Hewlett Packard Enterprise as a VP of Corporate Development.
Arnab Bose
(CPO)Prior to joining Asana in 2025, Arnab spent 6 years at Okta, joining as an SVP of Product Management before moving into the role of CPO. They were also an Advisor at Codified and a VP of Product Management at Quip.
Prachi Gore
(CMO)Prior to joining Asana in 2025, Prachi spent nearly 6 years at Checkr as a VP then Senior VP of Marketing. They also spent nearly 4 years at Smart Recruiters as a VP of Demand Generation then Marketing.
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