Senior People Operations Manager, Wag

• This role is ideal for someone who enjoys wearing many hats, has a strong grasp of HR compliance and operations, and wants to make a direct impact on the employee experience at a growing company
• 5+ years of progressive HR/People Operations experience, with broad exposure across the employee lifecycle (recruiting experience not required)
• Strong working knowledge of employment law, HR compliance, and benefits administration
• Hands-on experience with HRIS platforms and a comfort level with HR systems and data
• Familiarity with EOR platforms (Oyster or similar) and managing international employees
• Experience with leave of absence, ACA reporting and 401(k) plan administration
• Excellent interpersonal and communication skills, with the ability to handle sensitive and confidential matters with discretion and sound judgment

Desirable

• Wag! is looking for an experienced Senior People Operations Manager to own the full employee lifecycle outside of recruiting. This is a hands-on, generalist role for someone who thrives on building efficient processes, solving problems with empathy, and making sure our HR operations run smoothly and compliantly
• You'll be the go-to HR person for everything from onboarding a new hire on their first day to administering benefits, managing our HRIS, and ensuring we stay compliant across a range of federal, state, and local regulations
• Onboarding & Offboarding: Own the end-to-end onboarding experience for new hires and manage a smooth, compliant offboarding process for departing employees, including exit interviews and documentation
• HRIS Management: Serve as the primary administrator of our HRIS, ensuring data accuracy, managing system updates and integrations, and generating reports for leadership
• Benefits Administration: Manage the day-to-day administration of employee benefits programs, including open enrollment, vendor relationships, and employee questions
• Employee Relations: Serve as a trusted point of contact for employees and managers, addressing questions and concerns, investigating and resolving workplace issues, and fostering a positive, respectful work environment
• Performance Reviews: Own the performance review process end-to-end, including calendar management, manager and employee enablement, and process improvement
• Compliance: Ensure company policies and practices comply with federal, state, and local employment laws; maintain required postings, filings, and recordkeeping; manage required employee training such as Harassment Prevention Training, and keep the employee handbook current
• 401(k) Administration: Manage the company's 401(k) program, including enrollment, contributions, compliance testing, and vendor coordination
• EOR Management (Oyster): Serve as the primary point of contact for our Employer of Record partner (Oyster), managing international employee onboarding, payroll coordination, and compliance for global team members
• Leave of Absence: Administer all leave of absence programs (FMLA, state-specific leave, personal leave, etc.), ensuring compliant and empathetic handling from request through return to work
• ACA Reporting: Own annual ACA compliance and reporting requirements, ensuring accurate and timely filings