Senior Director of Technology, AI for Clinical & Customer Operations, Hims & Hers
$260-300k
+ Equity & Employee Stock Purchase Program
Multi-specialty telehealth platform
Open for applications
Multi-specialty telehealth platform
1001+ employees
Open for applications
$260-300k
+ Equity & Employee Stock Purchase Program
1001+ employees
Company mission
To help the world feel great through the power of better health.
Role
Who you are
- This role requires a blend of deep technical expertise, strategic thinking, and a proven ability to lead teams
- A Bachelor's Degree in Computer Science, Data Science, Engineering, or a related technical field; an advanced degree (MBA, PhD) is preferred, but not required
- 10+ years of product and technology experience, with at least 5 years in a people management role leading technical teams
- A proven track record of building and shipping successful, large-scale AI, machine learning, or data-intensive products from the ground up
- Exceptional strategic and business acumen, with experience translating high-level business objectives into a clear, investable product strategy that drives measurable results
- Outstanding communication, influence, and executive presence, with a demonstrated ability to align and inspire senior leadership and cross-functional teams
- Proven success in building and leading high-performing product management teams in a fast-paced environment
- Experience in healthcare, telehealth, or other regulated industries is preferred
- A deep passion for leveraging technology to solve complex problems, improve healthcare outcomes, and deliver exceptional customer experiences
What the job involves
- We are seeking a visionary and strategic Senior Director of Technology and AI to lead the transformation of our Clinical and Customer Operations
- You will be a senior member of the leadership team, responsible for driving the strategy and execution for a critical segment of our technology and AI portfolio
- You will work closely with leadership across engineering, data science, clinical, and business functions to turn a bold vision into a portfolio of impactful, scalable, and ethical AI solutions that drive significant business growth and help our customers feel great
- Build, lead, and scale a high-performing team of technology and AI professionals, including hiring, mentoring, and developing senior talent
- Define and own the product vision, strategy, and multi-year roadmap for your specific area of the AI and machine learning portfolio
- Act as a key thought leader on technology and AI product innovation, influencing senior leadership on investments and strategic direction for your domain
- Drive the end-to-end execution of your team's product portfolio, establishing processes and standards that ensure the delivery of high-quality, impactful solutions
- Foster a culture of deep customer empathy, data-driven decision-making, and rapid experimentation to accelerate learning and innovation
- Partner with senior leaders across the company to ensure strategic alignment and resource allocation for your team's technology and AI priorities
- Establish and champion a robust framework for the ethical and responsible development of AI, ensuring fairness, transparency, and patient privacy are at the core of your products
Our take
Hims & Hers is a direct-to-consumer brand made for men and women, offering products for skin care, birth control, erectile dysfunction, hair loss and more. The company aims to create an open and honest culture of care that is accessible for everyone, no matter who you are or where you live.
Hims & Hers approach healthcare differently through a telemedicine approach combined with a comprehensive wholesale and branding strategy. This allows customers to get diagnosed and treated at a lower cost and with greater convenience whilst the company simultaneously increases customer brand's presence across the US.
The company is increasingly focused on becoming a modern healthcare brand, and has a huge addressable market to go after. Recent launch of an app has helped the company grow significantly. Further, it is focusing investment into platform infrastructure and the development of partnerships with physical stores including retail giant Walmart, as well as continuing to launch new products such as its range of volumising shampoos.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2019
$100m
LATE VC
Jul 2018
$50m
SERIES B
Total funding: $197m
Company benefits
- Dental insurance
- Maternity & Paternity Leave
- Gym Membership
- Commuter Checks & Assistance
- Work from home opportunities
- Health insurance
Company HQ
Marina District, San Francisco, CA
Leadership
Andrew Dudum
(CEO)Previously co-founder of Atomic, Homebound, Terminal and Bungalow and Investor & Advisor at Stable Auto, TalklQ, and Mira Technologies.
Hilary Coles
(Senior VP Brand & Innovation)Previously earned an MBA from the Kellogg School of Management at Northwestern University.
Jack Abraham
(Investor)Founder and Managing Partner of Atomic. Co-Founder and Investor at Replicant, Raydiant, Bungalow, Homebound, Terminal and Zenreach.
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