Customer Experience Lead, Aphex
Plan, track, and deliver major construction projects in one connected platform
Open for applications
Plan, track, and deliver major construction projects in one connected platform
21-100 employees
Open for applications
21-100 employees
Company mission
To help teams build projects that shape our world.
Role
Who you are
- Has experience leading or mentoring a team and is ready to step into broader ownership
- Is deeply curious about how products and systems work
- Enjoys untangling messy, ambiguous problems and explaining them clearly
- Cares about building trust with users and internal teams
- Is generous with knowledge, context, and time
- Experience in SaaS or customer-facing product teams is helpful, but mindset matters more than a perfect background
- If you're excited about Aphex and believe you have the core skills to succeed in this role, we encourage you to apply - even if you don't check every box in the description
What the job involves
- We’re looking for a Customer Experience Lead to take a strong, well-respected CX team into its next chapter
- At Aphex, CX sits inside the Product org and plays a critical role in how people understand, experience, and trust our product as it evolves
- This role is about owning that responsibility, leading a distributed team who deeply understand how things work, how users actually use the platform, and how to turn complexity into clarity for both users and internal teams
- You’ll step into a team with a clear identity and solid foundations, and help extend its impact across product knowledge, support, communication, and enablement without losing the care and curiosity that make it trusted today
- This is a hands-on leadership role for someone who enjoys being close to the detail while also designing systems, rhythms, and partnerships that will shape how users experience Aphex over time
- Lead and mentor a distributed CX team across regions
- Set clear quarterly focus and projects that align with company and Product goals
- Ensure users receive fast, thoughtful support, and design how we communicate with users as the product evolves — partnering with Marketing and Product to shape product updates, release messaging, and ongoing user communication
- Own high-quality product knowledge, documentation, and internal enablement
- Oversee bug and feature request triage, ensuring issues are well-formed and actionable
- Play a key role in incident response and user communication when things go wrong
- Partner closely with Product, Engineering, Design, and Go-To-Market teams
Application process
- Deadline to Apply: March 18, 2026 at 2:00 PM UTC
Salary benchmarks
Our take
Aphex is a connected planning platform that simplifies the construction process by providing project teams with a unified view of their work. By integrating scheduling, reporting and collaboration into a single platform, Aphex helps teams stay aligned and address issues proactively, enhancing communication and efficiency across construction teams.
With features like automated updates and customisable visualisations, teams can quickly access the information they need, reducing the time spent on administrative tasks. This focus on lookahead planning fosters a more cohesive work environment, allowing construction teams to work smarter and deliver projects more efficiently.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Sep 2024
$2.1m
SEED
Total funding: $2.1m
Company benefits
- Work from home, office, cafe... anywhere with our flexible working policy and WeWork All Access Membership
- Be equipped to do your best work with a Mac and home office setup plus those little extras you might need to really focus
- Be part of a team with regular social events and quarterly offsites
- Recharge your batteries with 20+ days leave a year... no matter what country you are in
- Build a unique skillset and become an expert in how teams manage the projects that shape our world
- Learn continuously with a £500 training allowance and 1 week of training leave
Company values
- Win together
- Make ourselves proud
- Take ownership
- Build for tomorrow
Company HQ
Westminster, London, UK
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